Implementation Lead (Underwriting System)

Hybrid Details: Open to remote or 2-3 days in Boston

Duration: 6 months to start

Job Description

• The Implementation Lead for the Insurance Workbench will be responsible for managing the end-to-end implementation of a workflow tool designed to support Underwriting processes across the Americas Business Unit.
• This role requires a blend of technical/agile acumen, project management skills, and stakeholder engagement to ensure the tool is effectively integrated into our business processes and adopted by users.

Key Responsibilities:

• Project Management: Lead the implementation project from initiation through to completion, ensuring timelines are actively managed, success criteria are met and resources are allocated appropriately.
• Stakeholder Engagement: Work closely with cross-functional teams, including IT, operations, and business units, to gather requirements, provide updates, and manage expectations.
• Tool Customization: Collaborate with vendors and internal technical teams to identify enhancements to the workflow tool to meet specific business needs.
• Training & Support: Develop and execute a training plan for end-users to ensure smooth adoption. Provide ongoing support and troubleshoot issues as they arise.
• Change Management: Develop and implement a change management plan to drive user adoption and minimize resistance.
• Testing & Quality Assurance: Conduct thorough testing of the tool’s functionalities before launch, identifying and addressing any bugs or issues.
• Reporting & Analytics: Set up reporting mechanisms to track project progress, tool usage, and performance metrics, providing insights to senior management.
• Continuous Improvement: Post-implementation, monitor the tool’s effectiveness and identify opportunities for further enhancements and optimizations.