Operations Manager

Our client is North America’s leading traffic control company. As the traffic control partner for road construction and repair companies, they safeguard their clients’ people, business, and time. They deliver comprehensive traffic management services, supporting utility, broadband, and transportation infrastructure work in communities across the country. They specialize in supplying the manpower to guide traffic safety around work zones in addition to providing consultation and traffic design services, as well as traffic control equipment. As a company they are committed to improving traffic safety across their clients and areas in which they serve.

POSITION SUMMARY

The Operations Manager role reports to the General Manager of the Business Unit and will provide leadership and implementation for a newly acquired branch location in Boise, ID. This position will be responsible for the safety, management, and ongoing growth of the company, by leading safety initiatives to protect employees, customers, and assets. Managing, supervising, and supporting the growth and development of the team is a key component of this role. The Leader is instrumental in achieving success and verifying customer needs are being met at the highest level of satisfaction through safety, P&L management, team building, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

RESPONSIBILITIES

• Strategic planning and implementation of strategies to create and maintain safe work practices
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through the enforcement of safe work practices
• Ensure safety compliance by Company, Local, State, and Federal regulations as it relates to the Site
• Prevent accidents and other safety exposures by investigating, identifying causes, and developing preventative measures and practices
• Maintain traffic control, safety, and supervisor credentials
• Facilitate safety and committee meetings
• Responsible for overseeing P&L, Fleet, Safety, Equipment Inventory, and Customer Interactions
• Ability to understand and adhere to a collective bargaining agreement (if applicable)
• Solidify company’s presence in the service area and identify potential opportunities for growth
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.
• Responsible for tracking and auditing the usage of assets, employees, and time for projects
• Utilize Site and organization data for workforce forecasting to predict staffing needs
• Participate in the recruiting and hiring strategies in conjunction with Human Resources
• Manage a staff of 100 field employees
• Engage and invest in the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs
• Foster team building through leadership practices and regular communication strategies
• Become a subject matter expert in work zone setup/design and professional flagging
• Conduct Site new hire orientation and ongoing training
• Manage daily employee issues including payroll, timekeeping, benefits, time off requests, scheduling, and customer issues

REQUIREMENTS

• Associate's or bachelor’s degree preferred
• 3 years of management experience required
• Strong leadership with excellent communication and coaching skills
• Excellent motivation and organizational skills
• Intermediate computer skills including Microsoft Office products and customer relationship management systems
• Experience managing P&L
• Process Improvement – Lean Manufacturing/Six Sigma preferred
• Experience in Business Development – top & bottom line
• Significant experience developing high-performing teams
• The proactive approach to brand development
• Building strong customer relationships
• Ability to develop and execute business plans
• Must adhere to and promote safe workplace practices
• Must maintain a current, valid driver’s license and a clean driving record void of suspension or revocation