What are the responsibilities and job description for the Customer Service Representative (CSR) position at Takara Belmont USA, Inc.?
About Us
Takara Belmont is a trusted leader in dental equipment and innovation, serving professionals who prioritize precision, comfort, and reliability. With decades of experience and a commitment to quality craftsmanship, we support dental practices across the country with products that elevate patient care and streamline clinical workflows. Our team is driven by a shared dedication to excellence, service, and continuous improvement.
Job Summary:
We are looking for a detail oriented, customer-focused professional to join our team as a Customer Service Representative. This role is central to Sales Operations, acting as a liaison between Sales and internal departments, including Planning, Production, Accounting, and Shipping, to ensure accurate order processing and seamless communication. The ideal candidate is organized, tech-savvy, and proactive, with strong interpersonal and documentation skills. Success in this role means delivering consistent, high touch service while upholding our commitment to quality, clarity, and accountability.
Why Join Us:
Join a collaborative team that values clear communication, continuous improvement, and thoughtful service. You will work with industry leading products, supported by leadership that prioritizes quality and accountability. We offer a stable environment with room to grow, professionally and personally. We are guided by values of integrity, clarity, and continuous improvement, and we are looking for team members who share that mindset. We value diverse perspectives and are committed to fostering an inclusive workplace.
Job Duties and Responsibilities:
- Maintain accurate records across CRM and ERP systems, such as SalesPad, Great Plains, or similar platforms, ensuring seamless order processing and documentation
- Communicate professionally and empathetically with internal teams and customers to resolve inquiries and ensure satisfaction
- Prioritize multiple tasks with minimal supervision, delivering consistent, high quality service
- Collaborate with Planning, Production, Accounting, and Shipping to support cross functional workflows
- Create, manage, and analyze data for reporting using Microsoft Excel and other tools
- Contribute to process improvements and team initiatives with a proactive, solutions oriented mindset
- Demonstrate active listening, empathy, and patience in all customer interactions
- Quickly learn product specifications, internal procedures, and team workflows
Key Qualifications
- High School diploma required, college degree preferred or equivalent experience
- Minimum of three years of customer service experience in a related industry, including order processing and data entry
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
- Experience with CRM and ERP systems, such as SalesPad, Great Plains, or similar platforms
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Excellent organizational and time management skills
- Demonstrated ability to deliver exceptional customer service through empathy, responsiveness, and follow through
- Quick learner with adaptability to changing procedures and product knowledge
- Collaborative mindset and positive attitude in team environments
Ready to bring your skills to a team that values quality and collaboration, apply today and help us deliver exceptional service. Applications will be reviewed on a rolling basis. Qualified candidates will be contacted for next steps.
Work Location: In person, on-site – Somerset, NJ
*Must be authorized to work in the United States*
TAKARA BELMONT USA, INC IS A DRUG-FREE WORKPLACE.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19