What are the responsibilities and job description for the Inbound Customer Service Representative position at SEBCO?
Description
About the Role
We’re hiring a Customer Service Representative to be the friendly and reliable point of contact for our customers. You’ll manage incoming calls, schedule service requests, coordinate with technicians, and assist with various office tasks.
Key Responsibilities
- Respond to customer inquiries via phone, email, or other channels.
- Log service requests and dispatch technicians efficiently.
- Investigate customer issues and provide timely solutions.
- Maintain regular communication with the parts department to track service updates.
- Inform customers about service delays or updates.
- Support and guide customer service team members with training and call scripts.
Requirements
Requirements
- Strong problem-solving and analytical skills to address customer concerns effectively.
- Excellent communication skills, both written and verbal.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficient in office software (e.g., Microsoft Office) and customer service tools.
- Previous customer service experience preferred