Production Coordinator

Production Operations Coordinator – Supply Chain & Order Management

Location: New York, NY (Hybrid - 4 days onsite, 1 day remote)

Pay Rate: $25/hr (W2)

Duration: 6-month contract possible extension/conversion

Schedule: 40 hours/week, 8 hours/day

Benefits: Medical, Dental, and Vision

Job Summary

The Production Operations Coordinator plays a critical role in supporting the end-to-end production lifecycle, ensuring seamless execution, tracking, and fulfillment of manufacturing orders from initial placement through final delivery. This position serves as a central point of coordination across vendors, production facilities, third-party logistics providers (3PLs), and internal teams to ensure products are delivered accurately and on schedule.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. They will maintain visibility into all inbound and outbound shipments, manage ERP data integrity, monitor key performance indicators (KPIs) such as On-Time Delivery (OTD) and production cycle time, and collaborate cross-functionally to resolve operational challenges efficiently.

Key Responsibilities

• Manage the complete lifecycle of shipments and receipts for products, materials, and supplies, with a primary focus on retail partners including Hot Topic, Torrid, and BoxLunch.
• Track and maintain all style and order information within Navision (ERP) and shared systems, monitoring purchase orders, work-in-progress (WIP), and in-transit inventory to ensure timely delivery.
• Maintain accurate dashboards, logs, and reporting tools to provide visibility into daily production, shipment status, and inventory movements.
• Review packing lists, invoices, and purchase orders to verify shipment accuracy and identify discrepancies.
• Ensure compliance with Advance Shipping Notice (ASN) protocols and maintain visibility for all inbound and outbound shipments across stakeholders.
• Process goods receipts for incoming finished goods, materials, and components within the ERP system.
• Coordinate closely with vendors and third-party logistics providers to ensure shipments are executed on time and supporting documentation is complete and accurate.
• Partner with Finance to facilitate invoice processing, coding, and timely vendor payments.
• Collaborate with Product Development, Logistics, Finance, and Retail Sales teams to investigate and resolve issues such as shortages, damaged goods, delays, or specification discrepancies.
• Maintain clear visibility into outstanding production orders, backorders, and unfulfilled shipments, proactively escalating risks when necessary.
• Prepare reports, maintain documentation, and provide administrative support for production and order management activities.
• Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, enhance reporting, and improve operational efficiency.
• Foster a collaborative and positive team environment while supporting departmental goals and management initiatives.

Qualifications

Skills & Experience

• Experience using Navision (Microsoft Dynamics) or a similar ERP system preferred.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.
• Strong working knowledge of Microsoft Office Suite and Adobe applications.
• Excellent organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and thrive in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving skills with the ability to identify and resolve operational issues proactively.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across cross-functional teams and external partners.
• Experience working with manufacturing, production operations, supply chain, logistics, or retail operations is a plus.

Education

• Bachelor's degree preferred, ideally in Supply Chain Management, Business Administration, Operations, or a related field.