Air Specialist

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Air Specialist Overview

We are looking for a full-time (40 hours per week) Air Specialist who can support our growing Production department. As an Air Specialist with a strong emphasis on ticketing, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

• Manage client travel needs by analyzing requests, creating itineraries, and ensuring budgets and preferences are met
• Handle all bookings (air, rail, hotel, and ancillary services) with accuracy, high service standards, and proper documentation
• Resolve errors and client complaints while safeguarding the company from financial losses
• Negotiate with vendors for the best rates and identify revenue opportunities to maximize profitability
• Complete administrative and financial tasks, including accounting queries, reconciliations, and accurate GDS/PNR entries
• Communicate proactively and efficiently with clients, suppliers, and team members to maintain seamless service
  
  

Qualifications

• BA/BS degree preferred; equivalent combination of education and directly related experience considered
• Minimum 2 years of travel agency experience required
• Strong knowledge of airfares, contracted fares, ticketing, and reissues
• GDS experience required (Galileo preferred)
• Proficient in booking flights, hotels, and published airfares
• Experience with VIP, entertainment, and/or group travel preferred
  
  

Experience TAG Perks

• Competitive salary DOE
• Wellness/EAP program
• Employee discounts
  
  

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRUS@tag-group.com.

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