Entertainment Travel Advisor

Job Title: Tour Specialist

Location: New York City, NY

About The Company

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Specialist Overview

We are looking for a full-time (40 hours per week) Tour Specialist who can support our growing touring department. As a Tour Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

• Manage touring client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate, and resolve errors and client complaints, adhering to the highest standards of customer service.
• Ensure the company does not incur any financial losses through individual and avoidable errors.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks, including but not limited to accounting queries from both the client and Finance department through to final reconciliation.
• Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.
• Ensure all PNR entries in GDS are correct and fully completed.
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Log all client and supplier favors accordingly.
• Create and update movement and flight sheets and ensure all Touring procedures are followed consistently.
• Ensure proactivity and organization of Outlook inbox, TAG desktop tasks and GDS queries.
• Good understanding and knowledge of all aspects of Touring.
• Adhere to PCI regulations in accordance with Company policy.
• Assists in training of new team members at Coordinator and Specialist level.
• Build excellent working relationships with key vendors relevant to TAG’s client base and support the PSP program.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Share business opportunities and leads with the Sales team.
• Suggest improved practices to ensure departmental operations run successfully and profitably, and bring ideas for improvement to the line manager’s attention.
• Complete any other general and accounting administrative tasks as required.
• Maximize all possible income streams, including commission and override opportunities with all suppliers.
• Timely communication of any issues or concerns to the team and team supervisor.
• Attend on- and off-site supplier functions as required to keep up-to-date product knowledge.
• Perform other duties as assigned.
  
  

Qualifications

• BA/BS degree (Preferred)
• In lieu of education, an equivalent combination of education and directly related experience.
• Minimum of 2 years of experience within a travel agency (Required)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (Required)
• GDS experience (Galileo preferred) (Required)
• Versed in booking flights, hotels, and have a good understanding of published airfares (Required)
• Experience handling VIP, entertainment clients, and/or group travel (Preferred)
  
  

Experience TAG Perks

• Competitive salary
• Wellness/EAP program
• Employee discounts
  
  

We are committed to offering an equal opportunity for all employees and applicants.