What are the responsibilities and job description for the Customer Service Representative position at Tag Rome Insurance Agency (State Farm)?
Overview
Are you passionate about helping people and have your Insurance Property & Casuality license? At Tag Rome State Farm, we are not just insurance....we are a team of friendly, knowledgeable voices that help clients navigate our services with confidence! In this vital role, you will provide exceptional support through multiple communication channels, ensuring every customer interaction is positive, efficient, and solutions-oriented. Your organizational skills and technical proficiency will shine as you manage inquiries, process data accurately, and contribute to a welcoming office environment. Are you passionate about helping people and creating unforgettable customer experiences? Base salary and opportunity to earn a competitive commission structure offered.
Responsibilities
- Handle incoming calls with professionalism and courtesy, providing clear information and resolving issues promptly
- Assist clients via phone, email, and in person with claims, quotes, sales, and service tasks.
- Preform policy reviews with our current customers.
Skills
- Computer literacy skills with proficiency in Microsoft Office (Word, Excel)
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional phone etiquette and communication skills for effective client interaction across diverse populations; bilingual abilities are a plus
- Ability to prioritize tasks effectively using time management techniques; high attention to detail for accuracy in all work
- Previous experience in customer service roles within insurance setting is highly desirable
Embark on a rewarding career where your talents and passion for helping others will truly shine!
Pay: $33,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $33,000 - $45,000