What are the responsibilities and job description for the Customer Service Representative-Line position at Porters of Louisiana?
Benefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Job Summary:
We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.
Key Responsibilities:
- Greet and assist customers in a courteous and professional manner
- Receive, tag, and log clothing and other items for dry cleaning or laundry service
- Review orders with customers and ensure accurate information is collected
- Answer phone calls and assist with inquiries regarding services, pricing, and order status
- Operate the point-of-sale (POS) system to process payments and issue receipts
- Inspect garments for special care needs, damage, or stains; notate on ticket
- Handle customer complaints or concerns and escalate issues to management as needed
- Maintain a clean and organized front counter area
- Assist with packaging completed orders and notifying customers when orders are ready
- Perform basic opening and closing duties as required
Qualifications:
- Previous experience in customer service or retail is a plus
- Excellent verbal communication and interpersonal skills
- Ability to stand for extended periods and lift up to 25 lbs
- Basic math and computer skills
- Basic knowledge of filing systems
- Strong attention to detail and ability to multitask
- Punctual and dependable work ethic
Work Schedule:
Monday - Saturday/hours of operation
Must be available to work Saturdays or holidays, if needed
Must be available to work Saturdays or holidays, if needed
Salary : $11 - $14