What are the responsibilities and job description for the Automotive Service Manager position at TAG MANAGEMENT?
Tasca Automotive Group - Arlington Heights is looking for a high-performing Service Manager with prior Ford experience to join our successful team! You will be working directly with executive leadership and have knowledge of inventory and cost controls. Our promise is to keep delivering the same award-winning service and value to our community. Competitive pay and great benefits! EOE
Responsibilities
- Forecast goals and objectives for the department
- Hire, train, motivate and monitor the performance of service department staff
- Monitor and control performance of department using appropriate reports, tracking systems and surveys
- Prepare and administer an annual operating budget for the service department
- Maintain reporting systems required by upper management and the factory
- Develop and execute a marketing plan to promote new and repeat business
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Attend managers meetings
- Facilitate and/or conduct technical training and/or send employees to related training schools and webinars, as needed
- Establish and maintain good working relationships with vocational/technical schools to enhance personnel recruitment
- Monitor technicians' daily productivity reports and corresponding payroll records
- Monitor and follow up with parts manager on parts orders to ensure availability
- Take ownership of the customer's experience and provide concierge support for all owner's inquiries
- Remain up to date on federal, state and local regulations that affect operations such as hazardous waste disposal, OSHA, etc.
- Maintain a safe work environment
- Keep up to date on new equipment and tools available and recommend purchases for department
- Ensure proper care, storage and inventory of special tools
- Serve as liaison with factory representatives
- Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with service experience
- Handles customer complaints
- Maintain CSI at or above region
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance: EE, EC, ES & Fam
- Vision insurance: EE, EC, ES & Fam
- Health insurance: EE, EC, ES & Fam
- Group Life and AD&D insurance
- Disability insurance - Long-term and Short-term
- Critical Illness Insurance:
- Accident Insurance
- Paid time off