What are the responsibilities and job description for the Automotive Service Advisor position at TAG MANAGEMENT?
Arlington Heights Ford/Tasca Auto is looking for an experienced Service Advisor to join our successful team! We strive to make every customer a customer for life. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years. Great benefits! EOE
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems, order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Benefits
- 401(k)
- 401(k) matching
- Dental Insurance: EE, EC, ES & Fam
- Vision Insurance: EE, EC, ES & Fam
- Health Insurance: EE, EC, ES & Fam
- Group Life and AD&D Insurance
- Disability Insurance: Long-term and Short-term
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off