Principal Clerk / Administrative Assistant

Principal Clerk / Administrative Assistan

Job Summary

We are seeking a dependable and organized Principal Clerk / Administrative Assistant to provide clerical and administrative support at the Rhode Island Veterans Cemetery. The ideal candidate will assist veterans, families, and the public with inquiries, eligibility screenings, applications, records, and cemetery-related services while maintaining accurate documentation and handling sensitive information professionally.

Key Responsibilities

• Respond to telephone, email, written, and in-person inquiries from veterans, families, and the public.
• Assist with eligibility screenings and review applications and supporting documents.
• Provide information about cemetery services, benefits, and available resources.
• Coordinate with cemetery staff and outside agencies to support applicants and families.
• Maintain accurate records, files, and confidential information.
• Assist individuals with completing applications and required paperwork.
• Prepare monthly, quarterly, and annual reports and statistics.
• Document complaints and concerns and follow established procedures.
• Participate in outreach events, public meetings, information fairs, and eligibility screenings.
• Perform general clerical and administrative duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Knowledge of general office procedures, filing, and recordkeeping.
• Basic math and data-entry skills.
• Ability to follow written and verbal instructions.
• Strong customer service and organizational skills.
• Ability to handle sensitive information with discretion and compassion.

Preferred Qualifications

• Experience in administrative support, clerical work, or customer service.
• Experience in government, healthcare, veterans' services, or a cemetery setting.
• Familiarity with benefits processing, application reviews, or eligibility determinations.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with reporting, community outreach, or public events.

Ideal Candidate

A professional, detail-oriented individual who enjoys helping others and can provide compassionate, respectful assistance to veterans, families, and members of the public.