Licensing Aide

Licensing Aide

Job Summary

We are seeking a detail-oriented Licensing Aide to review and process licensing and registration applications, maintain accurate records, and provide customer service to applicants, licensees, and the general public. The ideal candidate will have strong clerical and computer skills, attention to detail, and the ability to follow established policies and procedures.

Key Responsibilities

• Review and process licensing and registration applications for accuracy and completeness.
• Verify submitted documents and ensure compliance with applicable policies, procedures, and regulations.
• Identify missing information and follow up with applicants to obtain required documentation.
• Maintain accurate licensing records in paper-based and computerized systems.
• Enter application data into computer systems and generate licenses and registrations.
• Collect licensing fees and other payments and maintain related transaction records.
• Respond to public inquiries regarding licensing requirements and application status by phone, email, correspondence, and in person.
• Assist with consumer complaint investigations and respond to inquiries from licensees and the public.
• Perform general clerical duties, including filing, typing, recordkeeping, and telephone coverage.
• Provide administrative support to agency staff and assist with other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Experience in a clerical, administrative, customer service, or related position involving transaction processing and independent judgment.
• Knowledge of general office procedures and computer applications.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to follow instructions, maintain accurate records, and handle multiple tasks.
• Ability to establish and maintain effective working relationships with the public, applicants, and agency personnel.

Preferred Skills

• Experience processing applications, registrations, licenses, or official documents.
• Experience with data entry, recordkeeping, and document verification.
• Familiarity with payment collection and transaction documentation.
• Strong customer service and problem-solving skills.

Work Environment

This position involves regular interaction with the public and agency personnel, along with ongoing application processing, record maintenance, and general administrative support.