ERP PROGRAMMER/ANALYST

The ERP Programmer/Analyst is responsible for workflow development, system configuration and development, innovative application deployment and support including on call responsibilities, change documentation, and may educate and inform staff on application functionality. The individual will anticipate business needs and think with a business owner mind-set based on a strong fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals. These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.

Essential Duties & Functions:

1. Responsible for the processing and implementation of approved change requests within established service level agreements.

2. Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.

3. Works as a team member on projects. Dimensions of project assignments range from simple stand-alone applications to large projects.

4. Provides back-up assistance to other team members and shares knowledge/education with fellow team members.

5. Receives assignments and works under close supervision of his/her immediate manager or senior-level team member.

6. Researches, learns and understands the Premier Health IT policies, procedures and practices, especially related to change management, incident handling and service level agreements.

7. Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.

8. Participates in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.

9. Evaluates software and hardware products and make recommendations for improving operations or processes.

10. Typical work hours are M-F 8am-5pm and may vary based operational need. May also be required to participate in a 24 x 7 on-call support rotation to meet the critical clinical and business needs of the organization.

Minimum Level of Education Required: Associate degree

Additional requirements:

§ Type of degree: Associate Degree in IT or related field with 2-4 years job experience required or Bachelor Degree in IT or related field w/0-4 years job experience required.

§ Area of study or major: Business, Accounting, Human Resources, Supply Chain Management, Mathematics, Engineering, Biomedical Engineering, Nursing, Laboratory, Pharmacy, or Medicine.

Licensure/Certification/Registration

• 
  Project Management Certification is encouraged

Experience

Minimum Level of Experience Required: No prior job-related work experience

Preferred experience: Java, HTML, SQL knowledge

Other experience requirements: N/A

Knowledge/Skills

• 
  Demonstrates specialized knowledge of and expertise in: relevant computer systems, applications and interfaces. Delivers solution sets for systems and application problems.
• Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.
• Capability to analyze and resolve system integration problems.
• Demonstrates an understanding of clinical and/or business operations.
• Communicates effectively with users, colleagues, developers, and organizational administration.
• Demonstrates excellent analytical skills.
• Collaborate with cross-functional work teams with minimal supervision.
• Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.
• Requires knowledge of the Microsoft Office Suite of applications.