What are the responsibilities and job description for the Windows System Administrator position at System Soft Technologies?
Job Summary:
We are seeking an experienced Senior Systems Administrator to manage, maintain, and optimize enterprise IT infrastructure. The ideal candidate will have strong hands-on expertise in Windows Server administration, Active Directory, Group Policy, Microsoft 365, Exchange Hybrid environments, and enterprise systems troubleshooting.
This role requires an independent, technically strong professional who can resolve complex Tier III issues, improve operational processes, maintain security and compliance, and provide technical guidance to junior team members.
Key Responsibilities
- Administer and support Active Directory, Group Policy, Microsoft 365, and Exchange Hybrid environments.
- Manage Windows Server infrastructure, VMware virtualization, and NetApp storage systems.
- Monitor system performance, troubleshoot complex infrastructure issues, and provide Tier III technical support.
- Perform backup, recovery, disaster recovery, and system maintenance activities.
- Support enterprise security, compliance, access management, and infrastructure reliability.
- Install, configure, maintain, and troubleshoot enterprise software and systems.
- Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles.
- Manage ITSM tickets, incident escalations, service-level agreements (SLAs), and vendor coordination.
- Identify opportunities for automation, process improvement, and operational efficiency.
- Mentor junior IT staff and collaborate with cross-functional teams to deliver reliable IT services.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent education and experience.
- Minimum of 5 years of professional experience in systems administration or a related IT discipline.
- Advanced hands-on knowledge of:
- Active Directory and Group Policy
- Microsoft 365 and Exchange Hybrid administration
- Windows Server administration
- VMware virtualization
- NetApp storage
- Backup and recovery solutions
- Enterprise infrastructure troubleshooting and IT operations
- Strong incident management, problem-solving, documentation, and communication skills.
- Ability to work independently, prioritize critical issues, and provide technical leadership.