IT Support Specialist

Job Summary:

• We're looking for people with an IT support background because those skills (networking, hardware troubleshooting, and following technical procedures precisely) transfer directly to the work we do: configuring, commissioning, and testing the connected devices we deploy in commercial buildings.
• Day to day, you'll set up and test devices like IoT gateways, sensors, and smart meters before they ship to customer sites, and you'll handle a share of our shipping and receiving to keep equipment moving. No prior IoT experience is required. We'll train you. If you're a quick learner who enjoys hands-on technical work, this is a rare chance to build a specialized, in-demand career without leaving the Gorge.

Responsibilities:

Device Configuration & Testing

• Configure, commission, and test IoT gateways, sensors, and meters following documented procedures
• Connect devices to networks (Ethernet, Wi-Fi, cellular), apply settings, and verify they're communicating correctly before they ship
• Update firmware and troubleshoot devices that don't pass testing
• Record serial numbers, configurations, and test results accurately in our systems
• Help write and improve step-by-step procedures and checklists
• Support basic IT needs at the Hood River office as they come up (occasional)

Shipping & Receiving

• Receive incoming shipments from vendors, check contents against packing slips and purchase orders, and flag discrepancies or damage
• Log received equipment and serial numbers accurately in our inventory and ERP systems
• Pick, pack, and label outgoing orders to customer sites, installer partners, and field technicians
• Prepare shipping paperwork, schedule carrier pickups (UPS, FedEx, freight), and track deliveries
• Help keep the warehouse and staging area organized, with accurate stock counts

Experience:

• 2 years of hands-on IT experience, such as setting up and configuring routers, switches, access points, or firewalls; assigning IP addresses and troubleshooting network connections; updating device firmware; or building, imaging, and deploying computers and other hardware
• Comfortable working with hardware: setting up, connecting, and troubleshooting devices
• Basic networking knowledge: IP addressing, DHCP, DNS, Wi-Fi, routers, and switches
• Exceptional attention to detail. Small mistakes in device setup can cause big problems in the field, so accuracy matters
• A methodical troubleshooting approach and the patience to work through problems step by step
• Ability to follow written procedures precisely and keep clear, organized records
• Clear communication, both in writing and in person, with technical and non-technical people
• Self-motivated and reliable; comfortable working independently once trained
• Able to work on-site in Hood River, OR five days a week

Nice to Have:

• Experience configuring or commissioning IoT devices, sensors, gateways, or other connected hardware
• Familiarity with cellular modems, LoRaWAN, Modbus, BACnet, or other industrial/building protocols
• Experience with serial/console connections, web-based device configuration portals, or command-line tools
• Experience with ticketing, inventory, or ERP systems (e.g., Jira, Zoho)
• Experience with shipping and receiving, inventory control, or warehouse operations