What are the responsibilities and job description for the Senior System Administrator position at System Soft Technologies?
Qualification
50% – Systems Administration and Infrastructure Support
- Active Directory and Group Policy administration.
- Microsoft 365 and Exchange Hybrid administration.
- System monitoring, backup and recovery, and security.
- Team mentoring.
25% – Technical Support and Incident Resolution
- Tier III incident resolution.
- Software installation and support.
- ITSM documentation.
- Desk-side support and vendor escalation.
15% – Documentation, Compliance, and Projects
- Standard Operating Procedure (SOP) development.
- Knowledge management.
- Security compliance and reporting.
- Process improvement and project execution.
10% – Customer Service and Service Management
- Customer communication.
- SLA management and ticket tracking.
- Training and documentation.
Education
Bachelor's degree in a related field or equivalent combination of education and experience.