What are the responsibilities and job description for the IT Systems Support Specialist position at System Soft Technologies?
Job summary
Seeking an ITSSS whose primary duties will be to assist with the on-site Field Service support for the downtown team. This assignment will help support all of the downtown supported departments like Technology, General Services, Personnel Services, Water Resources, and many others while maintaining standards defined by the Department of Technology.
Qualifications
- :Strong customer service skill
- sKnowledge of Active Directory or other identity management syste
- mAttention to detai
- lAbility to work with rapidly changing prioritie
- sExperience with troubleshooting Windows system
- sGood verbal and writing skills for customer interaction and documentatio
- nSecond-level Service Desk support tickets, resolve hardware and software issues and assis
- tcustomers remotely with DUO, NetMotion, and network resource connectivity
- .Deployment of MECM GUI and Headless images, and software deployments both manual and a
- sMECM task sequence software packages
- .Update both hardware and software assignments in Manifest
- .Assist users in operating systems, application programs, utilities, and hardware operations
- .Image, install and move IT-related equipment
- .Experience with hardware peripherals such as label/receipt printers and barcode scanner
- sA good understanding of Microsoft Edge configurations (used as the platform for running web applications