ServiceNow Developer

Position: ServiceNow Developer

Duration: 3-6 Months

Location: Chicago, IL (Work 3 days from office)

ServiceNow Developer

Role Summary

The ServiceNow Developer is responsible for designing, developing, configuring, and supporting ServiceNow platform capabilities with a strong focus on Azure cloud integrations. This role delivers scalable, secure, and automation-driven solutions across ITSM, Service Catalog, custom applications, and cloud monitoring by integrating ServiceNow with Microsoft Azure services.

Key Responsibilities – ServiceNow Development

• Design, develop, configure, and customize ServiceNow applications including ITSM, Service Catalog, workflows, Flow Designer, business rules, client scripts, UI policies, and notifications

• Build and maintain custom scoped applications using the ServiceNow App Engine

• Develop and enhance Service Catalog items, request workflows, approvals, and fulfillment processes

• Perform unit testing, support UAT, and assist with production deployments

• Troubleshoot and resolve defects, performance issues, and configuration gaps

• Ensure adherence to ServiceNow best practices, coding standards, security, and governance

• Maintain technical documentation for configurations, integrations, and customizations

• Support platform upgrades, patching, and release impact analysis

Key Responsibilities – Azure Integration

• Design, develop, and support integrations between ServiceNow and Microsoft Azure using REST APIs, Webhooks, and IntegrationHub.

• Integrate Azure Monitor, Log Analytics, and Azure Alerts with ServiceNow ITOM / Event Management

• Configure MID Server-based secure connectivity where required

• Integrate Azure Active Directory (Entra ID) for user, group, and role-based access workflows

• Develop automation workflows for Azure resource lifecycle management (intake, provisioning, change, decommission)

• Support cloud governance workflows across Azure subscriptions, resource groups, RBAC, and policies

• Troubleshoot Azure integration failures and ensure secure authentication and authorization

Key Skills

ServiceNow:

• JavaScript (client-side and server-side)

• Business Rules, Script Includes, UI Policies, Client Scripts

• Flow Designer and Workflow Editor

• Service Catalog and Request Fulfillment

• Custom scoped application development

• ITSM processes (Incident, Change, Problem, Request)

Azure & Integration:

• REST APIs, JSON, Webhooks

• Azure Monitor, Alerts, Log Analytics

• ServiceNow ITOM / Event Management

• MID Server architecture

• Azure AD (Entra ID), RBAC, subscription hierarchy

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Microsoft Azure Fundamentals (AZ-900)

Soft Skills

• Strong analytical and problem-solving skills

• Ability to work across cloud, security, and operations teams

• Clear communication and documentation skills

• Ability to manage multiple priorities in enterprise environments