IT Program Delivery Coordinator

IT Program Delivery Coordinator

Duration: 3 Months (Will Extend to Long Term Contract)

Location: Remote The position is remote but may require occasional onsite attendance for projects or team activities at John Stanford Center for Educational Excellence (JSCEE) in Seattle, WA. The applicant must live within Western Washington. The work location schedule is negotiable upon hire.

Due Date: May 28, 2026

Seattle Public Schools (SPS) is seeking an experienced IT Program Delivery Coordinator to assist with the Student Systems and Support Team's day to day operational and project work. The 17-member team consisting of Analysts, Developers, and Database Administrators support the district's enterprise student systems.

The coordinator's role, not a management role, is a operational partnership with the IT Manager to organize schedules, communications, releases, and process improvements across a busy application portfolio. There is no budget or staffing responsibilities.

The team supports a mix of vendor and in-house systems. Vendor platforms include PowerSchool, PowerTeacher/Pro, Schoology, Naviance, Performance Matters, Unified Insights, VersaTrans). Internal systems include the Student Assignment System (SAS), Transportation Operations Systems (TOPS), Safety and Security Information Reporting System (SSIRS), and the Truancy Management System).

Responsibilities/Duties:

• Oversee recurring operational tasks (incidents, requests, releases, hotfixes, upgrades, start- and end-of-year processes). Run daily stand-ups, schedule meetings that need to happen, and coordinate resources across operational and project work. Some after-hours work is required for tri-annual upgrades and end-of-year processes.
• Manage the operations calendar, including bi-weekly releases, hotfixes, tri-annual upgrades, and seasonal processes. Coordinate environment prep, UAT, regression testing, bug fixes, security reviews, and implementation. Represent the team in departmental change management meetings.
• Build communication plans for system changes and service interruptions. Translate technical updates into plain language for executive sponsors, business owners, and subject matter experts who don't have technical backgrounds.
• Partner with the IT Manager to identify operational improvements, refine standard operating procedures, recommend SLAs, and help build out Tier 1 support processes with the TechLine team. Help configure and improve ServiceNow workflows as the team's needs evolve.
• Maintain operational templates, SLAs, requirements docs, and ServiceNow dashboards for the team and its stakeholders.

Required Qualifications:

• 5 years coordinating IT operations, projects, or service delivery of enterprise software systems.
• Experience using ServiceNow or a comparable ITSM/work management platform for incident, request, demand, resource management, automation, and user support workflows.
• Experience coordinating Agile, Scrum, or Kanban practices applied to operational or project work.
• Experience coordinating system changes, releases, or UAT across multiple stakeholders.
• Strong written and verbal communication skills, especially translating technical topics for non-technical audiences
• Strong organizational, attention to detail, and problem-solving skills. Comfortable working independently in a fast-paced environment.
• Experience documenting processes, procedures, and requirements.
• Bachelor's Degree or equivalent combination of education and experience.

Desired Qualifications:

• Experience supporting Student Information Systems, preferably PowerSchool.
• Experience in K 12 education technology or large public sector organizations.
• Experience configuring ServiceNow workflows, especially ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules.
• PMP, PgMP, CS, PMI-ACP, ITIL, or Six Sigma/Lean certifications.
• Background in systems administration or technical application support.
• Experience with cloud-hosted applications, system migrations, or enterprise integrations.
• Familiarity with IT security and compliance requirements.
• Experience coordinating with enterprise vendors and third-party providers.
• Understanding technical debt management and long-term system sustainability practices.