IT Program Delivery Coordinator

Location: Seattle, WA
Salary: $50.00 USD Hourly - $70.00 USD Hourly
Description:
Job Title: IT Program Delivery Coordinator
Work Location: Remote (Western Washington required) - May transition to a hybrid model in the future. Work schedule negotiable upon hire.
Duration: 04 Months Extension expected beginning September 1, 2026, in the new budget year

Job Details:

The client is seeking an experienced IT Program Delivery Coordinator to support enterprise student-facing systems within its Technology Services organization. This role partners closely with IT leadership to ensure that operational activities, projects, and process improvement initiatives move forward in a coordinated, transparent, and effective manner.

You will work with a multidisciplinary technical team supporting both vendor-hosted and internally developed enterprise systems. Work is tracked and managed using ServiceNow, and the role requires strong coordination, communication, and operational leadership skills.

Key Responsibilities:

Program & Operational Coordination

• Partner with the IT Manager to coordinate schedules, resources, scope, and delivery across operational and project work.
• Help define department and team priorities based on ongoing operations and emerging initiatives.
• Coordinate resources across operational support and project delivery to balance competing workstreams.
• Maintain multi-year (3-5 year) operational and resource planning visibility for leadership.

Communication & Stakeholder Engagement:

• Develop and manage communication plans for operational work and system changes.
• Coordinate timely, clear communications related to service interruptions and releases.
• Communicate effectively with executive sponsors, business owners, and non-technical stakeholders.
• Represent the team in enterprise change management and cross-departmental meetings.

Operational Oversight

• Oversee recurring operational activities, including incident and request management.
• Apply Agile, Scrum, and Kanban practices to manage operational workflows.
• Lead daily operational stand-ups.
• Coordinate release activities including:
• Bi-weekly releases
• Hotfixes
• Tri-annual system upgrades
• Start/end of school year and summer school processes
• Coordinate:
• Environment preparation
• Regression testing and bug fixes
• User Acceptance Testing (UAT)
• Backlog grooming and security reviews
• Support after-hours work related to major releases and year-end processes.
• Schedule and facilitate meetings required to move work forward.

Process Improvement & Service Management

• Identify and prioritize operational improvement opportunities with IT leadership.
• Support continuous improvement efforts while balancing project and operational demands.
• Improve workload distribution and resource utilization across the team.
• Help develop, implement, and enhance ServiceNow capabilities, including:
• Requests
• Incidents
• Projects
• Agile boards
• Resource management
• Identify automation opportunities to improve efficiency.
• Recommend and define service level agreements (SLAs) and operational standards.
• Develop Tier 1 support processes and documentation.
• Coordinate with service desk leadership on escalation and issue resolution.
• Develop and refine standard operating procedures (SOPs).

Documentation & Reporting

• Create and maintain operational templates and documentation, including:
• SLAs
• Business and technical requirements
• ServiceNow dashboards
• Workflow documentation for technical teams, business owners, and leadership

Supported Systems (Examples)

Vendor-Hosted Platforms

• Student information and learning management systems
• Academic planning, analytics, transportation, and reporting platforms

Internally Developed Systems

• Student assignment and enrollment systems
• Transportation operations systems
• Safety, security, and compliance reporting systems

Required Qualifications:

• 8 years leading IT operations supporting enterprise-grade software systems
• 5 years managing IT projects
• Strong background in systems administration and application support
• 2 years hands-on experience with ServiceNow SPM and CWM modules
• Experience using ServiceNow or similar workflow platforms for:
• Incident and request management
• Demand and resource management
• Automation and user support
• Experience coordinating Agile, Scrum, or Kanban work
• Experience with UAT, release management, and system upgrades
• Experience coordinating change management across multiple stakeholders
• Strong understanding of SDLC and operational release processes
• Ability to work independently in a fast-paced environment
• Excellent organizational, communication, and problem-solving skills
• Experience documenting operational processes and technical requirements
• Bachelor's degree or equivalent professional experience

Preferred Qualifications:

• Experience supporting Student Information Systems (e.g., PowerSchool)
• Experience in K-12 education technology or large public-sector environments
• PMI certification (PMP or PgMP preferred)
• Agile certification (CSM, PMI-ACP, etc.)
• ITIL certification or ITSM experience
• ServiceNow certification or admin/configuration experience
• Six Sigma or Lean certification
• Experience with enterprise application architecture and system integrations
• Vendor and third-party software coordination experience
• Familiarity with IT security practices and compliance requirements

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Contact:

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Salary : $50 - $70