What are the responsibilities and job description for the IT Program Delivery Coordinator position at Infojini?
Required Qualifications
- 8 years leading an IT operations team supporting enterprise-grade software systems.
- 5 years managing IT projects
- Systems administration and software applications technical support background.
- Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules, including creating and managing projects, Agile sprints, releases, and stories.
- Experience using ServiceNow or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows.
- Experience coordinating Agile, Scrum, or Kanban-based operational or project work.
- Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades.
- Experience with change management practices and coordinating system changes across multiple stakeholders.
- Experience supporting process improvement and continuous improvement initiatives.
- Understanding of the software development life cycle (SDLC) and operational release processes.
- Experience coordinating work across technical teams, business partners, and external vendors.
- Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment.
- Experience documenting operational processes, procedures, and technical requirements.
- Understanding technical debt management and long-term system sustainability practices.
- Familiarity with cloud-hosted applications and system migration efforts.
- Demonstrated ability to build relationships and collaborate effectively across teams.
- Planning, prioritization, and decision-making skills across competing operational priorities.
- Bachelor’s Degree or equivalent combination of education and relevant work experience.
Desired Qualifications
- Experience supporting Student Information Systems, preferably PowerSchool.
- Experience working in K–12 education technology environments or large public sector organizations.
- PMI certification, preferably PMP or PgMP.
- Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP.
- Experience applying Agile, Scrum, and Kanban practices to operational and project work.
- ITIL certification or experience working in an IT service management environment.
- ServiceNow certification or experience administering or configuring ServiceNow workflows.
- Six Sigma or Lean process improvement certification.
- Experience supporting enterprise application architecture or system integration environments.
- Familiarity with and experience supporting enterprise application architecture or system integration environments.
- Experience coordinating work with enterprise vendors and third-party software providers.
- Familiarity with IT security practices and compliance requirements.