Inside Sales Representative

The Inside Sales Representative (IS) is responsible for selling and building relationships in a defined territory for set of SYSPRO L3 – Renewal accounts. This role is responsible for growing new business within an existing set of accounts and growing new client acquisition using demand generation services from Marketing. The role is office bound and will make use of digital and telephonic mediums to manage existing and new clients. The Inside Sales Representative is primarily product oriented and understands technology with an understanding of how it can benefit a business. The Inside Sales Representative will work with Partners in territories that have partners and will work direct in territories where there are no partners.

The Inside Sales Representative will need to be capable of handling a volume of task’s and will need to be technology savvy to ensure they can complete the work. The IS role must be comfortable with handling dozens of e-mails, making several calls per day, working with channel partners and customers, generating interest, qualifying prospects and closing sales.

The Inside Sales Representative is responsible for the full Sales Cycle from discovery to quote to close. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, webinar and in person.

The Inside Sales Representative will work with existing and new customers to find what they want, identify solutions out of the current product set and ensure a smooth sales process. They will work with Product Management, Marketing and Pre-Sales to educate a breadth of customers on what value they can derive out of SYSPRO products.

**This role is currently remote, however, we are hoping to continue building our team in the Chicago area. This role could potentially become a hybrid position in the future.**

Key Responsibilities:

• Develop sales opportunities by researching and identifying potential accounts
• Identify decision makers within targeted leads to begin sales process
• Use social media tools to develop relationships
• Penetrate all targeted accounts and increase sales from within customer base
• Collaborate with appropriate team members to determine necessary strategic sales approaches
• Team with channel partners to build pipeline and close deals
• Where necessary, support marketing efforts such as trade shows, exhibits, webinars, and other events
• Follow up on marketing efforts to build the pipeline
• Manage pipeline opportunities and execute on sales deliverables
• Maintains a regular schedule of contact with customers
• Source new sales opportunities through outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
• Understand customer needs and requirements
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
• Set up and deliver sales presentations, product/service demonstrations, and other sales actions
• Appropriately communicate brand identity and corporate position
• Enter new customer data and update changes to existing accounts in the CRM database and other Sales Force Automation tools where necessary
• Attend periodic sales training where applicable
• Close sales and achieve monthly quotas
• Ability to routinely and independently exercise good judgment in making decisions related to SYSPRO’s value system, policies and procedures

Skills, Knowledge and Expertise:

• Minimum of 2-3 years of related inside and or telephonic sales experience with software solutions, products and services. Experience and understanding of Manufacturing industry is an advantage.
• Demonstrated ability to convert prospects and close deals and achieve sales quotas
• Strong administration and communication skills – written and verbal
• Experience in using social media tools to engage and build relationships
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
• Success in qualifying opportunities involving multiple key decision makers
• Strong problem identification and objections resolution skills
• Strong interpersonal and negotiation skills
• Superior people skills; team-oriented, fast learner and very personable
• Proven ability to gain account loyalty and customer retention
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds
• Excellent analytical skills to evaluate existing customers and make recommendations to drive profitability and gain market share
• Self-motivated, with high energy and an engaging level of enthusiasm
• Solid commitment to sales and customer service with good initiative and follow-through
• Ability to be flexible and adaptable to customers as well as business needs
• Honest and trustworthy, able to uphold SYSPRO USA Values and Behaviors
• Full knowledge of MS Office: Word, Excel (Medium to advanced), PowerPoint (Medium to Advanced), and Outlook
• Strong analytical ability
• Full knowledge of CRM tools and social media platforms
• Business software or other similar ERP software including comprehensive understanding of Manufacturing & Distribution. Industry knowledge is an advantage.
• Strong knowledge of sales principles, methods, practices, and techniques selling at Business Owner and Management operations level.

Benefits:

- 10 paid vacation days

- 6 paid wellness days

- 1 paid volunteer day off to make a difference in your community

· Medical, dental, and vision insurance; PPO from the 1st of the month after hire!

· Group term life and LTD insurance paid by SYSPRO

· Voluntary STD, plus supplemental benefits through UNUM

· Employee Assistance Program

· 401k (starting day 1 of hire!) with company match after 1 year of employment