Sales Service Representative

Kurtzon Lighting

Sales Service Representative

Chicago, IL

We are looking for a dynamic individual with a meticulous attention to detail to fill the role of Customer Service Representative. This position is ideal for someone who excels in communication, phone-based customer service, and administrative duties, while seamlessly managing order processing and ensuring smooth office operations. A key aspect of this role is maintaining clear, professional communication with clients and internal teams to facilitate smooth business operations.

Key Responsibilities

Customer Service & Communication:

• Act as the first point of contact for inbound phone calls and email inquiries, delivering exceptional customer service.
• Screen and direct calls, assist with general inquiries, and resolve customer concerns efficiently.
• Address product questions, provide accurate information, perform cross overs, and direct potential customers to the appropriate sales agents.
• Handle customer service requests such as order tracking (ESD), warranty claims, RGA claims, freight damage reports, and sample requests.
• Build positive relationships with customers by demonstrating empathy and active listening, especially when resolving issues.
  
  

Order Entry & Management

• Accurately input and process customer orders into the system, ensuring all details are correct and orders are completed on time.
• Conduct thorough quality checks to ensure the accuracy of orders and resolve any discrepancies quickly.
• Follow up with customers regarding order status and ensure clear communication throughout the process.
  
  

Office Administration

• Monitor the office email inbox and direct inquiries to the appropriate team members.
• Maintain and manage office documentation, including scanning, filing, and creating production folders.
• Assist in coordinating trade shows, preparing necessary materials, and supporting the sales team in event preparation.
• Provide general administrative support to the office, ensuring smooth daily operations.
  
  

Required Skills & Experience

• Detail-oriented with proven ability to ensure accuracy in data entry, order processing, and documentation, minimizing errors and ensuring smooth operations.
• Strong written and verbal communication skills.
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills with the ability to pivot or prioritize tasks in a fast-paced environment
• Proficient in MS Office Suite (Word, Excel, Outlook, etc.).
  
  

Qualifications

Experience:

• 5 years of experience working in a professional office environment.
• Experience working in a professional sales or manufacturing environment.
  
  

Why Join Us?

• Competitive salary in the range of $75,000-85,000.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development.
  
  

If you're passionate about providing exceptional customer service and have a proven track record in an office environment, we'd love to hear from you! Apply today to join our team.

Job Type

• Full-time
  
  

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
  
  

Shift

• 8 hour shift
  
  

Experience

• Microsoft Excel: 1 year (Required)
• Microsoft Office: 5 years (Required)
• Data entry: 5 years (Required)
• Organizational skills: 5 years (Required)
  
  

Location:

• Chicago, IL 60608 (Preferred)
  
  

Apply today by sending your resume to danap@kurtzon.com

Apply Now »