What are the responsibilities and job description for the Patient Access Representative position at Syringa General Hospital?
Job Summary
The primary duties of the clinic patient access representative includes answering telephones and directing questions and messages to the appropriate staff, scheduling and coordinating patient contacts, computer operations that support patient financial services and patient billing, and some collection of accounts.
Essential Job Functions
• Greets patients, answers phones, takes messages.
• Coordinates patient services to include appropriate and timely scheduling of appointments, screening and routing of patient and non-patient inquiries and correspondence to the appropriate personnel.
• Correctly creates lab, x-ray, and other services encounters as needed.
• Gathers and maintains patient information as required for medical records, billing process and updates information as needed.
• Verifies insurance coverage, collects co-pays, directs the patient to the appropriate personnel for billing and collection issues.
• Coordinates with and supports activities of the clinical nursing staff and clinical providers.
• Maintains a clean and orderly working environment.
• Performs other duties as assigned.
Minimum Requirements
• High school diploma or equivalent preferred.
• Computer skills including Outlook, Word, and Excel required.
• Health care industry experience preferred.
Skills/Competencies
• Excellent communication skills, ability to listen and be empathetic.
• Must be able to handle multiple tasks quickly, calmly and professionally.
• Excellent organizational skills with the ability to work independently in a fast-paced environment with attention to detail.
• Able to speak and write articulately.
