What are the responsibilities and job description for the Patient Access Representative position at Syringa General Hospital?
POSITION SUMMARY
The primary duties of the clinic patient access representative includes answering telephones and directing questions and messages to the appropriate staff, scheduling and coordinating patient contacts, computer operations that support patient financial services and patient billing, and some collection of accounts.
PRIMARY/ESSENTIAL DUTIES
-Greets patients, coordinates patient services to include appropriate and timely scheduling of appointments, screening and routing of patient and non-patient inquiries and correspondence to the appropriate personnel. Answers phones, takes messages, and correctly creates lab, x-ray and other service encounters as needed.
-Gathers and maintains patient information as required for medical records, billing process and updates information as needed.
-Verifies insurance coverage, collects co-pays, directs the patient to the appropriate personnel for billing and collection issues.
-Coordinates with and supports activities of the clinical nursing staff and clinical physicians. Maintains a clean and orderly working environment.
High School graduate preferred or equivalent with intermediate computer skills required. 1-2 years health care industry experience preferred. Must be capable of handling multiple tasks quickly, calmly and professionally. Excellent organizational, communication and customer service skills necessary. Must be able to speak and write articulately.