What are the responsibilities and job description for the Recruitment Specialist position at Syracuse University?
Job Description
The Recruitment Specialist for Falk College supports strategic enrollment efforts for undergraduate and graduate programs and serves as a key resource for prospective students and families. This role helps ensure a responsive admissions experience by managing communications, coordinating recruitment activities, supporting data reporting, and conducting information sessions that promote Falk’s academic offerings. The position works closely with the admissions team and campus partners to streamline processes, maintain accurate records, and support outreach initiatives.
The ideal candidate is proactive, detail oriented, able to manage multiple priorities, maintain confidentiality, and communicate effectively with diverse audiences. The role also supports continuous improvement efforts to enhance admissions operations, student engagement, and recruitment strategy. Responsibilities include serving as a first point of contact for inquiries; sharing program information; guiding applicants through the admissions process; coordinating recruitment events and information sessions (in person and online); managing reports from university recruitment systems; using Slate for application tracking and communications; collaborating with campus partners; and handling sensitive student information with discretion.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Recruitment Specialist for Falk College supports strategic enrollment efforts for undergraduate and graduate programs and serves as a key resource for prospective students and families. This role helps ensure a responsive admissions experience by managing communications, coordinating recruitment activities, supporting data reporting, and conducting information sessions that promote Falk’s academic offerings. The position works closely with the admissions team and campus partners to streamline processes, maintain accurate records, and support outreach initiatives.
The ideal candidate is proactive, detail oriented, able to manage multiple priorities, maintain confidentiality, and communicate effectively with diverse audiences. The role also supports continuous improvement efforts to enhance admissions operations, student engagement, and recruitment strategy. Responsibilities include serving as a first point of contact for inquiries; sharing program information; guiding applicants through the admissions process; coordinating recruitment events and information sessions (in person and online); managing reports from university recruitment systems; using Slate for application tracking and communications; collaborating with campus partners; and handling sensitive student information with discretion.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience
- Bachelor’s degree required.
- Master’s degree preferred
- 3 years of experience working in a service-oriented position in a collegiate or university environment.
- Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).
- Experience with Slate or similar CRM to track student contacts and provide outreach.
- Strong organizational, interpersonal, detail orientation and excellent written and oral communication skills.
- Initiative, independent decision-making, and sound problem-solving ability.
- Comfortable working in a fast-paced and busy environment.
- High level of professionalism, diplomacy and customer service skills.
- Must have a collaborative nature and proven ability to work as part of a team.
- The ability to positively interact with all levels of students, faculty, and staff.
- Ability to work collaboratively as well as autonomously.
- Maintain confidentiality and handle sensitive information/data appropriately.
- Frontline support for prospective students and families.
- Acting as the initial point of contact, the specialist provides accurate and timely information via phone, email, and in-person interactions. They guide individuals through the application process and represent Falk College with professionalism, empathy, and attention to detail.
- Recruitment and event coordination. The specialist plans and executes both in-person and virtual events, manages logistics and communications, and conducts information sessions to promote Falk’s academic programs. These efforts are designed to showcase the college’s strengths and foster meaningful engagement with prospective students.
- Managing communications and engagement workflows.
- Using the university’s Slate CRM system, the specialist develops and maintains targeted messaging strategies to keep applicants informed and engaged throughout the admissions cycle. This includes maintaining communication records and supporting personalized outreach.
- Data reporting and system management are central to this role.
- The specialist generates and distributes reports from recruitment systems, tracks application progress, and ensures the accuracy and confidentiality of admissions data.
- Proficiency in Slate and strong attention to data integrity are essential.
- Collaborative initiatives and process improvement.
- The specialist works with academic departments and university offices to support admissions-related projects, identify operational enhancements, and contribute to strategies that improve student engagement and recruitment outcomes.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.