Relationship Banker

POSITION SUMMARY:  A Relationship Banker provides services to existing and potential customers. This position primarily supports the loan function of the branch while also supporting the customer service function. 

Loan Support Functions

• Assist loan officers and loan staff with servicing loan files throughout the loan lifecycle
• Support loan processing activities including:
  • Inputting loan applications into applicable systems (e.g., LaserPro)
  • Assigning loans for document preparation
  • Processing renewals and denied loan packages within regulatory timeframes
  • Tracking loan status using established checklists
• Prepare loan files for closing by ensuring completion of approvals, documentation, and insurance requirements
• Coordinate loan closings, including preparing tickets, distributing proceeds, and submitting completed files for review and booking
• Maintain accuracy, completeness, and timeliness in all loan-related documentation
• Perform additional loan-related duties within scope as assigned

Customer Relationship & Service

• Develop and maintain strong relationships with new and existing customers by providing prompt, professional, and courteous service
• Identify customer needs and recommend appropriate banking products and services
• Open new accounts and perform maintenance on existing accounts with accuracy
• Process customer transactions, including wire transfers and other service requests
• Assist customers with safe deposit box access
• Respond to customer inquiries via phone and in person
• Collaborate with team members to achieve branch service and sales goals

Branch Operations Support

• Support overall branch operations by working efficiently with team members to meet customer needs
• Provide operational assistance and coverage across branch functions as needed
• May provide guidance or support in the absence of branch leadership, depending on experience level

Compliance & Risk Management

• Adhere to all bank policies, procedures, and regulatory requirements, including BSA/AML compliance
• Maintain strict confidentiality of customer and company information
• Ensure all transactions and documentation meet accuracy, quality, and regulatory standards

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or general education degree (GED)

EDUCATION AND EXPERIENCE PREFERRED:

• Previous experience with Loans
• Two or more years of banking experience
• Business degree from a technical school and/or college
• Knowledge of NuPoint, New Account Console, Card@Once, IMM, and Chexsystems

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• General knowledge in Microsoft programs Excel, Word and Outlook.
• Proficient at operating a computer, typing/word processing, ten key number pad, printer, fax machine, and copier.
• May require successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor through the day.
• Must possess superior organizational skills, communication skills and capable of making good judgments.
• Must have a professional appearance and manner at all times.
• Ability to travel to designated Synergy Bank locations as needed.
• Must be able to provide information to supervisors, co-workers, and customers both verbally and in written format.

PHYSICAL REQUIREMENTS:

• Regular attendance is required.  Must be available for a full-time schedule (40 Hours) Monday - Friday, 8 AM - 5 PM.  
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. 
• The employee is occasionally required to climb or balance and stoop, kneel, or crouch. 

MENTAL REQUIREMENTS:

• Must have the attention span to stay alert and attentive during a normal 8-hour workday.
• The Relationship Banker must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
• Must be able to listen to, grasp, and respond positively to supervision and instructions by Management. 
• Ability to safeguard and maintain confidential information as directed by Federal law and Company policy.
• Cognitive ability to perform the essential duties and functions of his or her job.