What are the responsibilities and job description for the Relationship Banker position at SYNERGY BANK?
Build Relationships. Deliver Solutions. Make an Impact.
At Synergy Bank, we believe banking is personal. We are seeking a Relationship Banker III who is passionate about helping customers achieve their financial goals through exceptional service, sound financial guidance, and strong relationship management.
This is an advanced-level banking position responsible for managing a portfolio of consumer and business relationships while supporting the lending process from application through closing. The ideal candidate brings a strong knowledge of commercial and/or consumer lending, a proven ability to cultivate customer relationships, and experience managing a loan portfolio.
If you thrive on delivering personalized service, identifying financial solutions, and becoming a trusted advisor to customers, we invite you to join our team.
What You'll Do
Lending Support & Portfolio Management
- Support the full loan lifecycle from application through closing
- Gather and organize financial information, documentation, and loan packages
- Ensure loan files are accurate, complete, and compliant with regulatory requirements
- Coordinate loan closings, documentation, funding, and post-closing activities
- Partner with lenders, credit personnel, and operations teams to ensure timely processing and customer communication
Leadership & Operational Excellence
- Serve as a resource and mentor for less experienced team members
- Promote operational accuracy, efficiency, and service excellence
- Assist with workflow coordination and branch operational support
- Help train and develop teammates on products, procedures, and customer service standards
- Support branch leadership when needed
Risk Management & Compliance
- Maintain thorough knowledge of banking regulations, policies, and procedures
- Ensure compliance with all applicable banking laws and internal controls
- Promote risk awareness and quality assurance in daily operations
- Demonstrate sound judgment in handling customer transactions and lending-related activities
Provide Depth to Deposit Account Servicing
- Serve as the 4th-in-line Customer Service Representative for deposit account servicing.
- Assist with account inquiries, maintenance, safe deposit boxes, and general services.
- Open new accounts and maintain existing accounts using bank systems (e.g., BPM, NuPoint, NAC, or similar).
- Issue debit cards and maintain account supplies (account kits, cards, account numbers).
- Order checks
- Provide support on various types of accounts: consumer, business, IRA, HSA.
- Process wire transfers and related agreements according to procedures.
- Handle debit card disputes and coordinate with the Fraud Department.
Relationship Management & Business Development
- Recommend deposit, lending, treasury management, and other financial products based on customer needs
- Resolve complex customer concerns while maintaining a high level of satisfaction
- Generate referrals and contribute to branch growth objectives
Qualifications
Required
- High school diploma or equivalent
- Minimum of 5 years of banking experience
- Minimum of 1 year of experience managing a loan portfolio
- Experience in consumer lending, commercial lending, or both
- Demonstrated ability to build and retain customer relationships
- Strong understanding of banking products, services, and lending practices
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and exercise sound judgment
Preferred
- Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field
- Experience in a community bank environment
- Experience with commercial loan documentation and loan closing processes
- Previous supervisory, mentoring, or team leadership experience
- NMLS registration or ability to obtain registration if applicable