Customer Care Associate

Be the First Impression of Synergy Bank

At Synergy Bank, we believe exceptional service begins the moment a customer walks through our doors. We're seeking a friendly, energetic, and service-focused Customer Care Associate to create a welcoming experience for every customer who visits or contacts our branch.

This role is similar to a concierge position, serving as the first point of contact for customers and helping ensure their experience is seamless from arrival to departure. You'll greet customers, connect them with the right team members, answer incoming calls, maintain a welcoming lobby environment, and help create the personalized service experience that sets community banking apart.

If you enjoy building relationships, helping people, and creating positive experiences, we'd love to hear from you.

What You'll Do

• Welcome customers and visitors with warmth, professionalism, and a genuine desire to help.
• Guide customers to the appropriate lender or team member based on their needs.
• Answer incoming phone calls and provide prompt, courteous assistance.
• Maintain an inviting customer environment, including keeping the coffee station, refreshment area, and lobby stocked, organized, and customer-ready.
• Follow up with customers after branch visits when appropriate to ensure satisfaction.
• Assist customers with routine account service requests.
• Help customers with online banking enrollment, debit card services, and check orders.
• Escort customers to the safe deposit box area when needed.
• Support branch staff in delivering an outstanding customer experience.
• Serve as an ambassador for Synergy Bank's commitment to personalized service.

What Makes You a Great Fit

• You genuinely enjoy helping people and making others feel welcome.
• You have exceptional customer service and communication skills.
• You are friendly, polished, and professional in person and over the phone.
• You are attentive to details and take pride in creating a positive environment.
• You thrive in a fast-paced setting while maintaining a calm, customer-focused approach.
• You enjoy working as part of a team and contributing to a great workplace culture.
• Previous customer service experience and a high school/equivalent diploma are required. 

Preferred Experience

• Customer service, hospitality, concierge, retail, banking, or similar customer-facing experience.
• Experience answering and managing telephone inquiries.
• Strong interpersonal and relationship-building skills.
• Basic computer proficiency and the ability to quickly learn new systems.

Why You'll Love This Role

As a Customer Care Associate, you'll play an important role in shaping every customer's experience at our branch. Your smile, helpful attitude, and attention to detail will help customers feel valued, comfortable, and confident that they're banking with people who truly care.

This position is perfect for someone who loves providing exceptional service, enjoys interacting with people throughout the day, and takes pride in creating a welcoming environment for others.