What are the responsibilities and job description for the Customer Service Support position at Synectics?
JOB SUMMARY
Under general supervision, edit, analyze, and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives, and distributors to clarify terminology or supply missing information.
Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc.
Coordinate pricing of special items with job quotes.
Clarify order information or correct discrepancies as needed.
Maintain all required records regarding price, discounts, product information, etc.
Determines and schedules orders according to urgency.
Order entry
Contacts outside sales force and/or customers to resolve questions, pricing, or missing data on orders.
Resolve customer complaints and issues via phone, email.
Reach out to customers to verify and update account information.
Taking customer calls for US and Canada thru Call Center
Greet customers warmly and ascertain problems or reason for calling.
Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
Suggest solutions when a product is out of stock - substitutions.
Attempt to persuade customer to reconsider cancellation.
Assist customers on how to use B2B portals.
Work with MPR Controllers and/or Shipping to make sure we meet the customer's demand.
Issue RMAs
Back-up for Canada Customer Care
Other duties as assigned by the Customer Service Manager.
QUALIFICATIONS
Education: High School
Must have computer aptitude and basic knowledge of Microsoft Office, strong typing skills, good communication skills, detail oriented, and ability to work well with others.
Must portray a positive and energetic attitude when dealing with customers.
Hands-on experience in reviewing, updating, or making changes to customer accounts.
Able to handle returns and complaints effectively.
Proven ability to determine answers and solutions quickly.
Proven ability to work in face pace environment.
Experience with the SAP.
Experience in the industrial motor control industry.
Typically requires no previous related experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.
Salary : $17 - $18