Repair Coordinator

Job Description

Job Description

Description

Hours : 7 : 00 AM to 3 : 30 PM

The scope of this position is to properly receive customer subscribers (2-way radio communication devices) in our tracking system. This entails receiving deliveries, unpacking boxes, data research / validation, customer engagement and data entry of information pertaining to the customer and device

To interface with all FTC teams, Service and Sales Teams, and Customer base with assertiveness and a positive attitude.

Qualifications :

Individual must be goal oriented, self-motivated, and able to manage tasks with a high degree of accuracy

A desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives.

Experience with handling customer assets, accurate data entry, and strong verbal and written communication skills.

Ability to multi task, and maintain attention to detail is a must to ensure timely processing of devices and a high level of Customer Satisfaction.

Strong organizational and prioritization skills are required.

Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.

Must possess strong computer skills, telephone skills, the ability to take direction and work with superiors, take initiative and drive results.

Must be flexible, and have the ability to maintain a positive attitude while managing a heavy work load.

Ability to type a minimum of 30 wpm

Ability to address challenges associated with service level cycle time with all levels of FTC personnel

Ability to work successfully in a fast paced environment under time constraints to achieve customer service level cycle time requirements and business objectives

Strong working knowledge of Google Suites / excel

Ability to master the FTC's Service Operating System (Oracle based)

Accountable for work and actions

Ability to maintain a positive attitude, especially during stressful situations

Ability to be individual contributor and team player

Ability to work and make decisions with minimal supervision

Good work ethic

Problem solving skills

Ability to lift 35 lbs

Experience working in a customer service environment

Benefits :

Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.