What are the responsibilities and job description for the ENTRY Phlebotomist position at Synectics Inc.?
Description
- The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
- The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
- This individual will also be trained on Phlebotomy skills to grown within the company.
- The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
- The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
- The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Maintains required records and documentation.
- Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
- Once Phlebotomy skills are obtained, to perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
- High school diploma or equivalent REQUIRED
- Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
- Keyboard/data entry experience a must.
- Customer service experience required
- Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
- Be willing to learn Phlebotomy skills when there is downtime or breaks that need to be covered
- Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
- Candidate must have reliable transportation to get to/from worksite without issue
- Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
- This is a "Front of House" role that will also train the candidate on Phlebotomy skills.
- Shift/Time Zone: M-F 6:30 a-12:30 p