Quality Assurance Automation Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700 , and has 57 offices in 22 countries within key global markets.

Our challenge

We are seeking an experienced and forward-thinking Senior Software Engineer – Test Automation, Performance Engineering, and Agentic AI to help design, build, and scale next-generation quality engineering solutions for enterprise payment and workflow platforms. This role requires a strong foundation in Java development, automation frameworks, performance benchmarking, CI/CD practices, and Agile delivery, along with hands-on experience building Agentic AI and LLM-powered solutions that improve testing, workflow orchestration, and operational efficiency.

The ideal candidate will bring a blend of traditional software engineering and modern AI engineering expertise, with the ability to build robust automation frameworks, support high-performing delivery teams, and contribute to the evolution of intelligent enterprise systems.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95k - $105/year & benefits (see below).

The Role

Responsibilities:

• Design, develop, and maintain scalable test automation frameworks for enterprise applications, including UI, API, and end-to-end workflow validation.
• Build and execute performance benchmarking and non-functional testing strategies to ensure system scalability, reliability, and response-time adherence.
• Develop and support Java-based automation solutions and reusable components to improve testing efficiency and maintainability.
• Integrate automated test suites and quality gates into CI/CD pipelines using tools such as Jenkins, uDeploy, or similar deployment and orchestration platforms.
• Partner closely with product owners, developers, QA engineers, and Scrum teams to define acceptance criteria, improve test coverage, and support high-quality Agile delivery.
• Design and implement Agentic AI solutions using multi-step workflows that follow plan → act → evaluate patterns, with support for memory, tool use, and orchestration across single-agent and multi-agent systems.
• Build and enhance LLM-powered workflows and automation pipelines using frameworks such as LangChain, AutoGen, Semantic Kernel, or similar technologies.
• Create integrations between AI agents, enterprise tools, automation frameworks, and workflow platforms to support intelligent decisioning and operational efficiency.
• Contribute to architecture discussions around test automation, AI-enabled quality engineering, and enterprise workflow systems, ensuring solutions are secure, scalable, and supportable.
• Support quality engineering practices for payments and workflow-driven applications, including investigation, exception handling, and operational process validation where applicable.
• Mentor team members on automation best practices, CI/CD maturity, performance testing, and emerging AI-enabled engineering approaches.
• Stay current with advancements in test engineering, software delivery, LLM frameworks, and Agentic AI architectures, and apply best practices to improve team capabilities and business

Requirements:

• 3 years of experience with test automation and performance benchmarking tooling, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• 2 years of experience working in an Agile Scrum team environment.
• 2 years of experience in Java development.
• 2 years of experience with automation frameworks such as Selenium or similar frameworks.
• 2 years of hands-on experience with CI/CD tooling such as Jenkins, uDeploy, or equivalent tools.
• 1 year of experience in Agentic AI and LLM architecture, including designing and building multi-step AI agents with memory, tool use, orchestration patterns, and evaluation loops.
• 1 year of hands-on experience with LLM frameworks and agent tooling such as LangChain, AutoGen, Semantic Kernel, or similar frameworks for building agent workflows, tool integrations, and automation pipelines.
• Strong problem-solving, analytical, and debugging skills with the ability to work across complex enterprise systems.
• Strong communication and collaboration skills, with the ability to work effectively across engineering, product, and operations teams

Preferred, but not required:

• 2 years of additional experience with Java in enterprise application or automation development environments.
• 2 years of experience working with workflow engines utilized for payment investigations, such as Pega Smart Investigate, IBM Business Automation Workflow (BAW), Finastra, Temenos Payments, FIS Payment Hub / FIS Compliance Suite, Appian, or similar platforms.
• 1 year of experience in the payments industry, including payment operations, investigations, exceptions, workflow orchestration, or transaction lifecycle management.
• Experience designing automation or AI-enabled solutions for regulated, high-availability enterprise environments.
• Familiarity with API testing, service virtualization, observability tooling, and enterprise integration patterns.
• Exposure to cloud platforms and deploying automation or AI solutions in scalable environments.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.