Quality Assurance Technician

Job Summary:                                                                                                    

A Quality Control Specialist is the person who makes sure that the equipment we sell is properly configured and tested before it is delivered to a customer’s location. Their goal is to have every piece of equipment ready to go live once it is physically installed.

Essential Duties and Responsibilities:

• Create and work from a schedule that covers a 90-day timeframe.
• Work with Project Management and Professional Services to fill schedule based on often changing customer timelines and needs.
• Be able to follow the QC process and document completion of all phases.
• Loading, unloading, and moving equipment inside the warehouse using various manual and motorized equipment.
• Transporting and setting equipment at customer sites.
• Transporting parts and materials to technicians.
• Communicate effectively with external customers and all departments inside of QDS.
• Load and configure software packages on equipment.
• Add customer branding and marketing including installing vinyl wraps.
• Perform detailed quality assurance checks of the equipment to ensure functionality and that all additional components ordered have been added and tested and are 100% ready to go live on installation day.
• Test and troubleshoot all Hardware before equipment ships out.
• Works closely with the implementation and service teams to ensure a positive customer experience, and to help improve and refine the QC Process.
• Help maintain Cencon Lock system and program new locks and keys.
• Prepare equipment for local pickups and/or shipment.

Competencies/Work Experience Requirements:

• Must be self-motivated and well organized.
• Ability to adapt to a changing environment.
• Ability to be punctual and follow a prescribed schedule each week.
• Ability to pivot, if necessary, to meet customer demands.
• Ability to maintain technical competencies of product lines that are supported in the industry.   
• Ability to work independently in a detail and deadline sensitive environment.
• Ability to troubleshoot and diagnose mechanical errors.
• Ability to maintain a valid driver’s license and current automobile insurance.
• Ability to effectively communicate with clients and teammates through Microsoft Outlook and other various communication platforms used by QDS. (MS-Teams, E-Auto, SmartSheets, Excell, and Calendar)
• Ability to read, interpret and follow diagrams and manuals.
• Ability to work extended hours as needed to meet customers’ demands.
• Ability to Operate a Hand Tuck, Motorized Pallet Jack, and Forklift.
• Ability to Drive a Box Truck or Truck and Trailer

Preferred Education and Experience

• High school diploma or equivalent

Physical Requirements:

• This position is required to work Monday – Friday with the potential of overtime work during the week and on the weekend.
• This position is required to travel 25% of the time. Must be able to drive and/or fly when necessary to meet customer needs.
• Must be willing to work in outdoor weather and/or unregulated temperatures for 4-6 continuous hours per day