Product Owner - Payments and Merchant Services

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a dedicated and experienced Product Owner with a strong background in the payments domain and merchant experience. The ideal candidate will lead the development and management of our payment products, focusing on delivering seamless transaction lifecycle solutions, managing ACH and settlement processes, and ensuring robust reconciliation, ledger accuracy, risk mitigation, and fraud prevention. Experience with data platforms to leverage insights for product enhancements is a must.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA/Dallas, TX is $115k - $125k/year & benefits (see below).

The Role

Responsibilities:

• Own the product lifecycle within the payments domain, ensuring alignment with business objectives and customer needs.
• Manage and optimize the merchant experience through innovative product features and improvements.
• Oversee the entire transaction lifecycle, from initiation to settlement, ensuring efficiency, reliability, and compliance.
• Drive the development and enhancement of ACH processing, settlement, reconciliation, and ledger systems.
• Implement risk management and fraud detection strategies to protect the platform and its users.
• Collaborate with data platform teams to utilize data analytics for product improvements and strategic decision-making.
• Define product vision, roadmap, and success metrics; prioritize features and requirements based on business impact.
• Work closely with cross-functional teams including engineering, operations, and customer support to ensure successful product delivery.
• Engage with stakeholders to gather requirements, validate solutions, and communicate progress.

Requirements:

• Proven experience as a Product Owner or similar role within payments, merchant services, or financial technology.
• Deep understanding of the payments domain, transaction lifecycle, ACH, settlement processes, and reconciliation/ledger management.
• Experience in risk management and fraud prevention strategies.
• Familiarity with data platforms and analytics tools to drive product insights.
• Excellent stakeholder management, communication, and leadership skills.
• Ability to translate complex technical requirements into clear development tasks and priorities.

Preferred Skills:

• Certifications in product management, payments, or related fields.
• Knowledge of financial regulations, compliance standards, and industry best practices.
• Experience working in fast-paced, agile environments.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.