Product Owner - Merchant onboarding

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400 , and has 60 offices in 20 countries within key global markets.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX is $110K - $115K/year & benefits (see below).

Role: Product Owner - Merchant Onboarding

The Role

Responsibilities:

• Strong transaction‑ledger mindset with the ability to define and own canonical transaction schemas, intermediate data models, and event structures.
• Ensures transactions and related events are consistently captured across operational stores and ledger systems to support accuracy, auditability, and financial integrity.
• Proven ability to translate pricing and fee constructs into clear, implementable requirements covering fee calculation, gross vs. net settlement logic, and downstream revenue and billing impacts. Experienced in supporting complex scenarios, including net settlement models and their financial reporting implications.
• Drives end‑to‑end requirements for merchant funding and payout execution, including payout instruction generation. Accounts for real‑world operational exceptions such as rejects, returns, and secondary or recovery flows tied to failed or adjusted payouts.
• Defines and owns requirements for unique identifiers and transaction IDs that enable full traceability from origination through reporting, reconciliations, returns, and NOCs. Ensures transaction‑level transparency to support financial reconciliation, root‑cause analysis, and operational reporting.
• Shapes product behavior for transaction‑level risk controls, including thresholding, processing and funding limits, and reserve‑related rules. Ensures risk decisions are embedded early in the transaction lifecycle to directly influence authorization, processing outcomes, and exposure management.

Requirements:

• Demonstrated leadership in building and sustaining production‑ready platforms with measurable quality outcomes.
• Proven ability to analyze and manage defect trends, enforce clear “definition of done” standards, and elevate automation maturity.
• Drives release readiness through strong CI/CD practices, security and compliance hardening, resiliency and disaster‑recovery validation, and end‑to‑end traceability via dashboards and operational metrics.
• Deep understanding of the merchant payments ecosystem across the full lifecycle—from transaction capture through gateways and processors, to authorization, processing, settlement, and post‑settlement servicing and analytics. Strong grasp of how these capabilities integrate within the broader merchant journey, supporting scale, reliability, compliance, and data‑driven insights.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.