What are the responsibilities and job description for the Voice Lead Engineer position at Synapse Business Systems?
Job Title: Voice Lead Engineer
Workplace: 100 % Onsite
Work Location: Arlington, VA
Summary:
We are seeking a Voice Lead Engineer to lead the migration of the company’s phone system from Avaya (on-premise) to Microsoft Teams Voice. This person should have strong experience with large-scale enterprise telephony migrations, voice network design, and unified communication (UC) systems that combine legacy and modern platforms.
Responsibilities:
- Lead and manage the migration of the existing Avaya phone system to Microsoft Teams Voice.
- Review and document the current voice environment, including call routing, dial plans, and SIP connections.
- Design and deploy Teams Voice solutions for enterprise users.
- Configure and support Session Border Controllers (SBCs), especially Oracle Communications SBC, to ensure secure voice connectivity.
- Support integration with call recording platforms such as NICE.
- Create migration plans, including cutover steps, risk mitigation, and rollback procedures.
- Troubleshoot voice-related issues such as call failures, SIP signaling problems, and call quality issues.
- Provide post-migration support to stabilize and optimize the Teams Voice environment.
Qualifications:
- 5 years of experience in telecom, enterprise voice engineering, or unified communications architecture.
- Strong hands-on expertise with Avaya platforms such as Aura, Communication Manager, and Session Manager.
- Experience deploying and supporting Microsoft Teams Voice in large enterprise environments.
- Solid understanding of SIP (Session Initiation Protocol), VoIP (Voice over IP), and hybrid voice systems.
- Experience working with Oracle SBCs or similar enterprise SBC solutions.
- Experience integrating telephony systems with CRM tools and call recording platforms.
- Avaya and/or Microsoft Teams Voice certifications are a plus.
Salary : $1,200,000 - $1,450,000