What are the responsibilities and job description for the Telecom / Voice Engineer position at Jobs via Dice?
Trigyn's direct govt. client has an urgent long-term contract opportunity for a Voice Engineer in Arlington, VA (Remote/Hybrid).
NOTE: This position is primarily REMOTE, however onsite work will be occasionally required.
This position will be responsible for the engineering and analytical tasks and activities associated with areas within the telecommunications function, including implementation, diagnostics and operational support.
This Sr. Voice Engineer role is a part of the voice services program under the Unified Communications team within the Customer Experience division in Arlington County's Department of Technology Services (DTS). The County?s portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.
Duties include:
10 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
Direct experience with Cisco Call Manager and Teams Phone
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
NOTE: This position is primarily REMOTE, however onsite work will be occasionally required.
This position will be responsible for the engineering and analytical tasks and activities associated with areas within the telecommunications function, including implementation, diagnostics and operational support.
This Sr. Voice Engineer role is a part of the voice services program under the Unified Communications team within the Customer Experience division in Arlington County's Department of Technology Services (DTS). The County?s portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.
Duties include:
- Configuring, testing, deploying, maintaining and troubleshooting cloud and on-premise telecom solutions and services
- Monitoring system performance and call quality, and leading efforts resolve performance issues
- Integrating third party applications with Teams Phone, Five9 and other County voice services
- Assessing impacts and risks of both scheduled and unplanned service updates and alerts
- Serving as technical subject matter expert for large technical initiatives
- Providing Tier 3 response and support for complex service impacting incidents and problems
- Working closely with internal staff (ex. security, network, AD) and managed services provider for solution implementation and issue resolution
- Recommending, evaluating, developing and recommending new products to enhance service offerings
- Leading implementation of changes to existing solutions
- Reviewing and approving technical changes submitting through formal change management process
- Contributing to the development of the long-term strategy
10 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
Direct experience with Cisco Call Manager and Teams Phone
- Preference ? Direct experience with Five9 or similar CCaaS product
- Preference - Experience working in federal, state or local government
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.