What are the responsibilities and job description for the Commercial Real Estate Loan Servicing Manager - Remote position at Symetra?
Symetra has an exciting opportunity to join our team as a Commercial Real Estate Loan Servicing Manager!
About the role
This role is responsible for maintaining the integrity and security of a segment of the organization’s real estate loan portfolio. Responsibilities include collaborating and maintaining relationships with mortgage bankers, borrowers and attorneys. Prepare and complete analysis and recommendations for loan events in accordance with the terms of the loan and outside the terms of the loan, this may include assumptions, modifications, collateral replacement, guarantor replacement and others. This is a remote role with required travel to the Bellevue office for in-person events a few times per year.
What you will do
- Research and assess risk.
- Collect data and analyze for loan events.
- Analysis may include property operating statements, rent rolls, inspections, tax returns, personal financial statements, credit and background reports, appraisals, sale contract, title reports, liquidity statements to determine net worth, liquidity, valuation, DSC, etc.
- Loan events may include lease reviews, assumptions, modifications, collateral replacement, guarantor replacement, partial releases, condemnations, and non-compliant insurance coverage.
- Prepare and complete written analysis and present to AVP Loan Administration and Senior VP.
- Analysis will include property economics, valuation, comparative vs. market trend, tax analysis, etc.
- Collaborate with management in making recommendations.
- Perform closing functions for loan events in collaboration with outside legal counsel and senior portfolio managers/AVP loan administration.
- Working comprehension and review of commercial loan documents, entity vesting documents, title reports; select, prepare and complete documents including NDA’s, loan modification agreement, assumption agreement, escrow agreement, guaranty, lender instructions, etc.
- Independently interact with internal and external clients.
- External clients includes mortgage bankers, borrowers, legal counsel, escrow and title companies; may attend MBA national conference.
- Direct communication with mortgage banker for problem solving, real estate tax delinquency, mortgage payment delinquency, non-compliant insurance coverage, mortgage banker performance, etc.
- Assist less experienced staff with boarding and boarding review. Lead and participate in special projects assigned by Manager or Department Manager.
Why work at Symetra
“From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion—it's more than just words here; it's part of the culture.” - Whitney T., Talent Development
“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $72,700 – $121,100 plus eligibility for annual bonus programs
Qualifications:
Who you are
- 2–5 years of Commercial/multifamily real estate mortgage lending experience:
o Underwriting, due diligence, risk analysis
o Loan documentation
o Entity organizational documentation
o Title insurance
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
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