What are the responsibilities and job description for the Training Solutions Developer position at Sycuan Casino Resort?
About Sycuan Casino Resort
We are a premier gaming, entertainment, and hospitality destination. Our team members are our greatest asset, and we continuously strive for their development. We are seeking a highly skilled Learning and Development Specialist to elevate the skills and performance of our team members, enhancing the guest experience.
Job Purpose:
The Learning & Development Specialist is responsible for creating and delivering learning solutions that align with organizational initiatives. This includes New Hire Orientation, Leadership Development, Guest Service initiatives, and other programs that bridge skill gaps. The specialist will work closely with the Learning and Development Manager and Business Partners to identify effective approaches.
Key Responsibilities:
- Design and deliver training programs using various formats, including group discussions, lectures, workshops, and simulations.
- Adapt training delivery methods to accommodate diverse learning styles.
- Develop engaging and interactive training materials, such as e-learning modules, instructor-led training, and blended learning solutions.
- Maintain records of training activities, attendance, test results, and retraining requirements.
- Create and maintain the monthly Learning and Development Training Calendar.
- Develop and update training procedure manuals, guides, and course materials as needed.
- Review training materials and provide constructive feedback.
- Evaluate program effectiveness through assessments, surveys, and feedback.
- Stay up-to-date on the latest trends in learning and development.
Requirements:
- Bachelor's Degree in Human Resources or related field or equivalent experience.
- 3 years of experience in delivering training in a business environment.
- 2 years of experience in facilitating Leadership, Coaching, Performance Improvement, and similar business-related topics.
- Experience with learning management systems (LMS) and e-learning tools.
- Knowledge of adult learning theories and instructional design models.
Desirable Skills and Qualifications:
- Master's Degree in a related field or equivalent experience.
- Training experience in a casino, hospitality, retail, or food and beverage industry.
- Knowledge and experience with data collection methods.
