Program Manager – Jon W. Paulson Veterans Community

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org .

Job Title: Program Manager – Jon W. Paulson Veterans Community

Location: 1030 Girard Road, San Francisco, CA 94129 (Presidio)

Schedule: Monday – Friday, 8am-4pm or 9am-5pm

Reporting Type: In-Person

Employment Type: Exempt – Full-Time

Salary: $86,112/year

Summary:
The Program Manager, under the supervision of the Assistant Clinical Director of Residential Programs, will oversee Swords to Plowshares’ Permanent Supportive Housing’s supportive services program at the Jon W. Paulson Veterans Community. The duties of this position include direct client case management, the provision of a robust supportive services program, and the safety and well-being of residents. The Program Manager is also responsible for implementing direct services in an effort to prevent a return to homelessness through the provision of needed support such as substance abuse and mental health services. The Program Manager maintains an assigned caseload of veterans with various disabling conditions and provides individual counseling, group counseling, case management, assessment, advocacy, outreach, and crisis intervention. The Program Manager supervises a staff of Mental Health Specialists and a Peer Specialist and coordinates operations of the site with Property Management.

Responsibilities:

Administration:

• Provide weekly supervision for a team of five staff
• Pr ovide day-to-day support to the supportive services team to ensure high quality groups and activities are delivered to veteran residents throughout the month
• Ensures programmatic, legal, and contract compliance, including timely and accurate reporting in order to achieve programmatic service and outcome objectives
• Audits charts and physical files in compliance with agency requirements
• Provides routine case conference facilitation with the supportive services team
• Provides oversight and review of case management, clinical, and peer related service documentation of the team
• Works in collaboration with the Program Manager for Residential Services to ensure the coordination of services and activities taking place on and offsite
• Works in collaboration with Property Management to interview and intake new residents to the property
• Performs census management in partnership with Property Management
• Coordinates with property management and the supportive services team to ensure the teams are always working toward the goal of supporting housing stability and community building
• Attend all required training to ensure individual and professional growth
• Maintain compliance with Swords to Plowshares’ policy in addition to all federal, state, and local laws and regulations that govern our work
Other duties as assigned

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Case Management:

• Provide individual counseling for veterans with mental health and substance use treatment needs, including outreach and advocacy for an assigned caseload
• Ensures coordination of treatment and referrals with other providers, such as the VA and other medical and social services providers in San Francisco
• Maintain appropriate and timely documentation, including progress notes and Life-Plans to monitor progress towards the achievement of goals
• Crisis intervention/de-escalation and conflict resolution
• Engaging veterans to promote personal growth through onsite groups and activities
Participate in weekly supervision

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Community Engagement:

• Coordinate with Property Management to hold a monthly community meeting with residents.
• Remain abreast of activities, resources, and services taking place within the Presidio and neighboring communities
• Acts as a liaison with community programs within the Presidio such as the Institute on Aging and YMCA to support resident wellbeing
• Develop and maintain an effective interface with community resources for advocacy and linkages to services assisting tenants in achieving goals
Participates in meetings required by funders and the agency

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Supervisory Responsibilities (If Applicable)

Desired Qualifications:

Experience:

• Minimum of two (2) years' experience providing mental health, substance abuse counseling and case management services to disadvantaged or otherwise hard to reach clients preferably in a community based organization.
• Experience in program management and/or staff supervision
• Excellent time management skills
• A thorough understanding of the needs of people experiencing homelessness, to include chronic homelessness with an emphasis on the readjustment difficulties of veterans, Post Traumatic Stress Disorder, substance abuse-related disorders and other mental health conditions
• Ability to outreach and engage tenants
• Computer skills and the ability to input progress notes and data, basic typing skills, Microsoft applications (e.g., Excel, PowerPoint, Word, Excel, and Teams.)
• Understanding of confidentiality requirements
• Good verbal communication skills
• Crisis intervention, de-escalation, and conflict resolution skills
• Ability to discharge duties in a professional manner
• Ability to demonstrate clear professional boundaries
The demonstrated ability to work as part of a team

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Education:

• Preferred: Master's degree in Social work, Psychology, Counseling, or other related social service field
Experience may be substituted for education

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Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals .

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.