Onboarding Coordinator

Responsibilities:

• Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit.
• Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition.
• Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes.
• Record and track all customer interactions using case management tool.
• Follow through to ensure case is resolved and closed appropriately and satisfactorily.
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
• Own data integrity of all employee activity including auditing new hire information and employee changes.
• Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement.
• Provide operating procedures and online file creation and maintenance as needed.
• Conduct system testing support as needed.
• Respond to employment verifications not provided by outsourced provider.
• Ensure compliance with SOX processes and support internal and external audits in this area. Required education, skills, experience, and abilities:
• Bachelor's degree in an HR discipline or minimum of 1 year work experience in an HR service environment.
• Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
• Excellent verbal and written communication skills: concise, articulate, and confident.
• Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.
• Comfortable with a high-paced environment with competing priorities.
• Drives results and is solutions-oriented.
• Ability to maintain confidentiality in all aspects of job responsibilities.
• Outstanding project management skills including ownership over planning, tracking, and communicating project status/results.
• Exceptional time management, organizational, prioritization and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Work effectively in a team environment.
• Proficient in Word, Excel, PowerPoint, Google Docs.
• Thirst for growth and ability to drive process improvements utilizing technology.
• Experience with employment laws and practices for the region they support. Desired skills, experience, and abilities:
• Experience with global HR Systems (Workday, ADP).
• Experience working across multiple disciplines and geographies in HR.
• Experience with global employment law and practices.
• Some experience utilizing case management tool preferred.
• Experience working in HR shared services organization for established company is ideal.