What are the responsibilities and job description for the National Account Onboarding Coordinator position at Shorr Packaging Corporation?
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The National Onboarding Coordinator serves as the primary point of contact for new customers as they transition from sales to production.
This role ensures a seamless onboarding experience by managing timelines, gathering packaging specifications and artwork, coordinating with internal teams, and keeping customers informed every step of the way. The coordinator plays a key role in building strong relationships and setting customers up for long-term success.
Responsibilities
Customer Relationship & Experience Management
- Acts as the main customer contact throughout the onboarding phase—from quote through production readiness.
- Delivers an exceptional customer experience by anticipating needs and resolving issues quickly and professionally.
- Provides proactive communication on project status, milestones, and potential risks or delays.
- Guides customers through artwork approval and proofing processes, ensuring accuracy and timeliness.
Project Coordination and Execution
- Coordinates internal handoffs between Sales, Design, Production, Customer Service, and Logistics to ensure smooth project execution.
- Creates and manages onboarding timelines in project management tools (e.g., Smartsheet, Coupa/EDI, Salesforce).
- Gathers and validates packaging specifications, artwork, and technical details to ensure all requirements are production-ready.
Data & Performance Management
- Tracks and reports onboarding performance metrics, such as time-to-launch, customer satisfaction, and completion rates.
- Ensures data accuracy in CRM or ERP systems, including order details, materials, and configuration information.
- Collaborates cross-functionally to streamline processes and improve onboarding efficiency.
Shorr Packaging does not provide work authorization sponsorship for this position.
The targeted compensation for this position is between a $65K - $75K base plus targeted bonus, depending on skills and experience of the selected candidate.
Requirements
- Associates degree or equivalent experience
- Minimum 1 year of related experience customer onboarding, account coordination, or project management
- Experience in packaging, printing, manufacturing, or related industries a plus.
- Travel required for this position is up to 25%
Shorr Benefits
- Build Wealth: Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Explore Shorr Benefits
- Competitive base compensation plus targeted annual bonus plan
- 401K plan plus matching
- Team based Employee Owner company culture
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
