Human Resources Operations Manager

Human Resources and Operations Manager

Swoon is seeking an experienced and proactive HR Operations Manager to lead our HR Operations function and ensure seamless, compliant, and high-quality experience for employees. This role is central to building a best-in-class global HR operation, maintaining compliance, driving efficiency, and supporting a strong, engaging culture.

The ideal candidate excels in fast-paced environments, is detail-oriented, compliance-focused, and passionate about improving efficient processes that support a growing organization. This role will:

• Serve as the primary escalation point and coverage resource for contractor onboarding, ensuring alignment with client compliance requirements and on-time start dates
• Own successful and on-time completion of client onboarding audits, maintaining an annual passing score above 95%
• Manage and delegate ownership of HR shared inboxes, ensuring employee and contractor inquiries related to onboarding, HR policies, and benefits are responded to within 24 business hours
• Review, manage, and ensure enrollment accuracy and annual compliance for Swoon’s health benefit programs across the U.S., Canada, and Mexico, as well as Swoon’s 401(k) Plan
• Lead, coach, and develop a team of HR Coordinators and HR Specialists, providing ongoing guidance, feedback, and development support
• Drive special projects focused on improving efficiency, strengthening compliance, and building a top-notch global HR Operations team
• Own the internal employee lifecycle, including onboarding new hires, delivering required HR trainings, supporting leaders with performance management, and managing terminations and exit interviews
• Provide weekly and monthly reporting on HR team goals, performance, and on-time project completion, taking a proactive managing-up approach with leadership
• Actively engage in and support Swoon’s culture by planning, coordinating, executing, and attending company events across all offices

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 5 years of HR Operations or HR Generalist experience, including at least 2 years in a people leadership role
• Strong knowledge of HR compliance, onboarding workflows, and operational best practices
• Experience supporting multi-country HR programs, with the U.S., Canada, and Mexico preferred
• Excellent communication, organizational, and problem-solving skills
• Proven ability to manage high-volume workflows and drive continuous process improvement
• Ability to work onsite in Chicago Monday through Wednesday

What Success Looks Like

• Consistently meeting client onboarding deadlines and maintaining audit scores
• Efficient, compliant, and scalable HR processes
• Timely and high-quality responses to employee and contractor inquiries
• Clear, accurate reporting that supports leadership decision-making
• Strong participation in company culture initiatives and events