What are the responsibilities and job description for the Customer Project Manager position at Swoon?
I'm working with a cloud-enabled platform that helps companies modernize their telecommunications infrastructure, seeking a Customer Project Manager to join their team!
Location: On-site in Bannockburn 1-2x a month
Salary: $80,000-110,000/yr
About this role:
- Onboard enterprise customers in preparation for the rollout of their product and services.
- Ensures the successful implementation, adoption, and continued satisfaction of the solution.
- Responsible for project planning installation rollouts, hosting status meetings, managing sales order process, and maintaining data entry across multiple business platforms.
- Serves as a liaison across sales, operations, technical support, and installers to facilitate the delivery of implementations.
- Builds strong relationships with customers by demonstrating an understanding of their business needs and proactively offering a solution to their challenges.
Experience:
- 3-5 years of consulting, project management, or operational coordination experience.
- Ability to grasp technical concepts related to telco and the high tech, B2B space.
- Proficiency in MS Excel is a necessity given need to extract, manipulate, and analyze data in a multi-platform environment.
- Ability to manage challenging customer situations with a positive and proactive mentality.
- Sharp communication skills, characterized by attention to detail, problem solving tactics and a customer first attitude.
- Ability to thrive in a fast paced, ambiguous start up environment.
Interested? Apply now!
Salary : $80,000 - $110,000