What are the responsibilities and job description for the Call Center Agent / Customer Service Rep position at Swoon?
On-Site | Peoria, IL | 12-Month Contract
This is a night-shift, on-site contract role. The ideal candidate is a true night owl — someone who is naturally alert and focused overnight.
Schedule
- 7:00 PM – 7:00 AM
- Rotating schedule
- Work 3–4 days per week
- Enjoy 3–4 days off per week
What You’ll Do
- Monitor safety-related video events and system alerts
- Identify signs of fatigue or distraction and accurately classify events
- Document findings and follow established safety procedures
- Contact industrial site personnel when safety intervention is required
- Work in a secure 24/7 monitoring center with a small on-site team
- Use Microsoft Office 365, Teams, and internal systems to track and communicate information
Minimum Requirements
- High School Diploma or GED required
- 1–2 years of customer service, call center, or related experience
- Strong multitasking ability (speaking and typing simultaneously)
- Excellent attention to detail and verbal communication skills
- Basic computer proficiency, including:
- Browsing and interface navigation
- Typing and data entry
- Microsoft Office 365 and Microsoft Teams
- Ability to accurately document and record information
- Reliable transportation and ability to work on-site overnight
Top Skills Needed
- Multitasking
- Effective communication
- Attention to detail
Salary : $15 - $16