What are the responsibilities and job description for the Pega Lead Application Developer position at SWITS DIGITAL Private Limited?
Title: Pega Lead Application Developer
Location: Irving, TX (Hybrid – 3 days onsite)
Job Overview
We are seeking a Pega Lead Application Developer with strong expertise in Pega CDH (Customer Decision Hub) and experience designing and implementing Next Best Action (NBA) strategies. The ideal candidate will lead end-to-end solution design, ensure compliance with Pega implementation standards, and collaborate with cross-functional teams to deliver scalable, high-performance solutions.
Key Responsibilities
Location: Irving, TX (Hybrid – 3 days onsite)
Job Overview
We are seeking a Pega Lead Application Developer with strong expertise in Pega CDH (Customer Decision Hub) and experience designing and implementing Next Best Action (NBA) strategies. The ideal candidate will lead end-to-end solution design, ensure compliance with Pega implementation standards, and collaborate with cross-functional teams to deliver scalable, high-performance solutions.
Key Responsibilities
- Lead the design and development of enterprise applications using Pega CDH.
- Manage and maintain the Proposition/Offer Matrix and ensure alignment with business goals.
- Design and implement Adaptive Decision Manager (ADM) and predictive models for decision strategies.
- Develop and optimize Next Best Action (NBA) strategies to drive personalized engagement.
- Review and validate implementations for adherence to Pega and coding standards.
- Collaborate with QA teams to ensure thorough testing and smooth deployment across environments.
- Mentor and guide junior developers and offshore team members.
- Work with Business, Marketing, IT, and PMO teams to translate business requirements into scalable Pega solutions.
- Ensure application scalability, performance, and reliability throughout the design and development phases.
- Provide regular project updates and participate in status calls across global teams (US working hours).
- Support post-production monitoring, utilization analysis, and reporting.
- Hands-on experience with Pega Infinity 24.1 and Pega CDH.
- Proficiency in NBA Designer, Pega PRPC technologies, and Pega DSM (Decision Management).
- Strong knowledge of ADM, predictive modeling, and 1:1 customer engagement optimization.
- Familiarity with HTML5, JavaScript, and DevSecOps concepts.
- Proven experience in agile delivery and cross-functional collaboration.
- Understanding of Inbound Marketing and customer engagement frameworks.
- Strong grasp of strategy and proposition management.
- Excellent communication and mentoring skills.
- Bachelor’s Degree in Computer Science or related field.
- Minimum 7 years of IT systems experience.
- Pega Certifications:
- Certified Senior System Architect (CSSA)
- Certified Pega Decisioning Consultant (CPDC) and/or
- Certified Pega Marketing Consultant (CPMC)