What are the responsibilities and job description for the IT Operations Manager position at SWITS DIGITAL Private Limited?
Job Title: IT Operations Manager
Location: Orem, Utah
Shift: Day
Position Summary
Location: Orem, Utah
Shift: Day
Position Summary
- A start-up culture; we move fast, adapt quickly, and cut out unnecessary bureaucracy.
- Ownership of a critical IT function. You will be accountable for uptime, performance, and end-user satisfaction for our Orem headquarters (~400 employees).
- Direct exposure to executive leadership and influence over company-wide technology standards.
- 5 years of progressive IT leadership experience, including 3 years managing end-user technology or HelpDesk operations at a scale of 300 employees.
- Proven ability to define and improve operational metrics and use data insights to drive continuous service improvement.
- Deep hands-on expertise with the Microsoft E5 ecosystem including Intune, OSD Cloud, Azure AD / Entra ID, Defender, Teams, and OneDrive, with emphasis on endpoint telemetry, configuration management, and automated remediation.
- Strong background in endpoint engineering; imaging, patching, compliance, and hardware troubleshooting, supported by PowerShell or Python scripting for automation.
- Experience integrating observability and alerting into IT operations (e.g., Intune analytics, Defender dashboards, Prometheus monitoring and alerting, or other log-based monitoring) to create measurable reliability outcomes.
- Track record of driving down incident rates and achieving measurable reductions in user-reported tickets through automation and/or process redesign.
- Exceptional communication and stakeholder management skills; capable of translating technical performance data into clear business and customer impact narratives.
- Demonstrated customer-first mindset, balancing technical excellence with empathy and responsiveness to user needs.
- Strong organizational and documentation discipline, with the ability to create scalable, repeatable processes.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
- Hands-on approach; a leader who can architect the system and jump in to debug it when needed.