What are the responsibilities and job description for the Oracle Cloud HCM Help Desk Lead position at SWITS DIGITAL Private Limited?
Title: Oracle Cloud HCM Help Desk Lead
Location: Livermore, CA(Hybrid)
Role Overview
We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.
Key Responsibilities
Location: Livermore, CA(Hybrid)
Role Overview
We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.
Key Responsibilities
- Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
- Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
- Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
- Lead and support system testing activities, including unit testing, integration testing, and UAT
- Act as the primary functional SME for the Help Desk module throughout the project lifecycle
- Collaborate with technical teams on integrations, reporting, and data migration as needed
- Support change management, documentation, and end-user training efforts
- Provide guidance on post-go-live support, enhancements, and optimization opportunities
- Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
- Strong hands-on experience with design, configuration, and testing
- Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
- Strong understanding of HR processes and service delivery models
- Excellent stakeholder communication and leadership skills
- Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)
- Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
- Prior experience in enterprise or public-sector environments
- Experience supporting post-implementation stabilization and enhancements
Salary : $70 - $75