What are the responsibilities and job description for the Oracle Cloud HCM - Help Desk position at Excel Tek Inc.?
Job Details
We are seeking an experienced Oracle Cloud HCM Help Desk Lead to support and lead the implementation, design, configuration, testing, and rollout of Oracle Cloud HCM modules, with a strong focus on Help Desk / HR Service Delivery. This role will serve as the functional lead for the module, partnering closely with business stakeholders, technical teams, and implementation partners to ensure a successful deployment and post-go-live support model.
Key Responsibilities
- Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
- Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
- Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
- Lead and support system testing activities, including unit testing, integration testing, and UAT
- Act as the primary functional SME for the Help Desk module throughout the project lifecycle
- Collaborate with technical teams on integrations, reporting, and data migration as needed
- Support change management, documentation, and end-user training efforts
- Provide guidance on post-go-live support, enhancements, and optimization opportunities
Required Qualifications
- Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
- Strong hands-on experience with design, configuration, and testing
- Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
- Strong understanding of HR processes and service delivery models
- Excellent stakeholder communication and leadership skills
Preferred Qualifications
- Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
- Prior experience in enterprise or public-sector environments
- Experience supporting post-implementation stabilization and enhancements
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